Bell Captain

**Company Description** Rixos Qetaifan Island North**

Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Rig 1938 is the world’s highest tower of its kind, reaching 82 metres.

**Job Description** Bell Captain**
- Supervise and coordinate the activities of the bell staff, including attendants and drivers.
- Provide guidance, training, and motivation to ensure the team consistently delivers exceptional guest service.
- Greet guests as they arrive and depart from the hotel with a warm and welcoming demeanor.
- Assist guests with luggage, ensuring it is handled with care and delivered to their rooms promptly.
- Provide information and assistance to guests, such as directions, transportation options, and recommendations for local attractions and services.
- Oversee the management of transportation services, such as arranging taxis, airport shuttles, or valet parking, and coordinating guest transportation needs.
- Ensure that guest belongings are handled with care and that proper procedures are followed for tagging and retrieval.
- Maintain effective communication with the Front Office and other hotel departments to ensure seamless service and guest satisfaction.
- Handle guest inquiries, concerns, or special requests promptly and professionally.

**Qualifications**
- High school diploma or equivalent; additional education in hospitality or related field is a plus.
- Previous experience in a bell captain or bell staff role in a luxury hotel environment is highly desirable.
- Strong leadership and communication skills.
- Exceptional customer service and interpersonal skills.
- Proficiency in using hotel management systems and communication equipment.
- Physical ability to lift, carry, and transport heavy luggage.
- Excellent organizational and time management skills.
- A professional appearance and demeanour at all times.
- Willingness to work flexible hours, including weekends and holidays.