Azure Cloud Services Engineer

5 months ago

Doha, Qatar Starlink ME Full time

L1 Application Support Engineer

**Responsibilities**:

- The Application Support Engineer is responsible to provide technical support and assistance to end-users or
- They are responsible for creating tickets, performing first level troubleshooting, diagnosing, and resolving software related problems, as well as documenting and escalating issues when necessary.
- L1 Application Support Engineers play a crucial role in ensuring the smooth operation and functionality of various

Senior Engineer.
- Incident management: Awareness of ITIL practices and industry standards. Logging, tracking, and managing

incidents in a ticketing system, ensuring timely resolution and proper documentation.

or critical issues for further investigation and resolution.
- Communication: Effective bilingual (English & Arabic) communication with end-users or customers to understand

their concerns, provide updates on issue progress, and offer solutions or workarounds.

records of incidents, troubleshooting steps, and resolutions for future reference and knowledge sharing.

Consulting with the senior software development team, internal users, and clients on process improvements or

enhancements to prevent future incidents.
- Collaboration: Collaborating with cross-functional teams, such as developers or system administrators, to resolve

complex issues or implement changes.
- Adherence to SLAs: Ensuring that incidents are responded and resolved within agreed-upon Service Level

Agreements (SLAs) to meet customer expectations. Ensuring effective front-end and back-end functionality of
- Knowledge sharing: Sharing knowledge and best practices with team members to enhance overall technical expertise

and improve support capabilities.

**Qualifications**:

- A bachelor's degree in software engineering, computer science, information technology, information systems,

computer engineering, or similar.
- Good understanding of ITIL frame work: Preferably ITIL foundation certified.
- Azure Az 900 Trained or Certified
- 2+ years of experience in technical support or a related field
- Familiarity with ticketing systems and incident management processes
- Knowledge of operating systems (e.g. Windows, Linux) and databases (e.g. SQL Server, Oracle)
- Understanding of networking concepts and protocols (e.g. TCP/IP, DNS, HTTP)
- Exceptional communication skills in English & Arabic to effectively communicate technical information to non technical users.
- Experience collaborating with cross-functional teams, such as developers or system administrators
- Knowledge of ITIL framework or other service management methodologies is a plus
- Ability to work in a fast-paced environment and handle multiple priorities simultaneously
- Willingness to work outside of regular business hours when necessary (e.g. on-call support)
- Knowledge in data center Application Management and cloud environment managemen

Application Question(s):

- Visa type (company, Family, hayya, others)?
- Do you have NOC from your sponsor?
- How long is your Notice Period?
- What is your CURRENT/LAST salary range?
- What is your EXPECTED salary range?

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