Rooms Controller

2 months ago

Doha, Qatar PULLMAN Full time

**Company Description** What is in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Green Key.

**Job Description** What you will be doing**:

- Utilize your in-depth knowledge of the local area and surrounding facilities to enhance guest experiences and provide accurate information.
- Foster a culture of quality awareness within the Front Office team, ensuring high standards are promoted and maintained.
- Respond proactively to changes in the Front Office function, adapting to industry trends, company initiatives, and hotel-specific needs.
- Manage and coordinate "rooms not ready" situations with the Front Office team effectively during peak occupancy periods.
- Keep all departments informed about room statuses, ensure reservations are in system
- Assist as a hotel phone operator, delivering exceptional service to callers and addressing their inquiries.
- Ensure the smooth operation of the housekeeping department
- Prepare and ensure timely delivery of daily reports to other departments executive office
- Tracking the daily cleaning and maintenance process system and distributing the job assignments as they come in
- Maintain lost and found log, tag and store items
- Communicate with guests inquiring about lost and found items and shipments
- Maintain the communication between front desk, housekeeping and maintenance
- Ensure that all assigned guest calls or special requests are recorded and completed within 15 minutes
- Support and improve housekeeping and maintenance services that effectively address problems affecting both guests and associates

**Qualifications** Your experience and skills include**:

- A minimum of 2 years Front Office experience in luxury hospitality
- Excellent interpersonal and communication skills (Fluent in English and other languages is an asset)
- Highly organized and results-orientated
- Ability to prioritize work in an environment with multiple interests
- Ability to work effectively and efficiently in high-pressure circumstances
- Competency using a variety of computer software

**Additional Information** Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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