Technology Services Lead Engineer

5 hours ago


Doha, Qatar Qatar Airways Full time

**About the role**:
As a Technology Service Lead Engineer - Network Operations Center (NOC), you will be responsible for helping us achieve this ambition through:

- Planning and managing 24/7 operations of HIA IT Network Operation Centre (NOC) in line with defined service level objectives. Ensuring service availability and performance of all IT services. To provide support services to HIA IT network engineers and other technical teams. Creating and maintaining high quality knowledge base and Standard Operation Procedure (SOP) documents for day-to-day activities. Coaching and developing IT NOC engineers to use the network monitoring tools efficiently. Generating operational reports for the management.
- Monitor alerts pertaining to HIA & DIA IT infrastructure and provides 1st level technical support.
- Monitor SOC (Security Operation Centre) alerts and escalate to concerned team.
- Identify, respond to faults & alerts in Incident Management tool and manage escalation through to resolution.
- Generate and publish operational reports as requested by the management.
- Maintain Knowledge Base and Standard Operation Procedures documents and ensure that all documents are kept up to date.
- Perform Failover, Back up & Restoration activities in coordination with technical teams as a part of ISO20000 framework.
- Facilitate technical teams in the execution of network projects.
- Train and mentor NOC team members.
- Address potential escalations and take effective measures to prevent recurrence.
- Coordinate with technical teams in incident resolution.
- Perform integration check of server backup.
- Work with telecom service provider to resolve WAN / Internet link issues
- Coordinate with Vendor to finetune/optimize alerts in Networ Monitoring System.

Qualifications

**About you**:

- Graduate in Computer / Engineering or equivalent technical degree.
- Sound knowledge of the Cisco routing and switching (CCNA certificate is mandatory).
- ITIL foundation certification is preferred
- 4+ years of experience in leading IT NOC team that operates 24x7. Experience in an airport/ aviation environment with knowledge of special airport IT systems would be preferred.
- Good interpersonal and leadership skills.
- Demonstrated ability to communicate and influence at all levels.
- Ability to work independently and handle multiple tasks concurrently.



  • Doha, Qatar Qatar Airways Full time

    **About the role**: As Technology Services Lead Engineer - IT Service Center, you will plan and manage 24/7 operations MATAR IT Service Centre and IT Service Request fulfilment in line with defined Service Level Objectives. Owns the development and maintenance of a high quality knowledge base and achieve the maximum first-call resolution of IT incidents...


  • Doha, Qatar Qatar Airways Full time

    **About the role**: As Technology Services Lead Engineer - IT Service Center, you will help us achieve the following: Plan and manage 24/7 operations MATAR-IT Service Centre and IT Service Request fulfilment in line with defined Service Level Objectives. Owns the development and maintenance of a high quality knowledge base and achieve the maximum first-call...


  • Doha, Qatar Qatar Airways Full time

    **About the role**: As a Technology Service Lead Engineer - Physical Security Systems, you will be responsible for helping us achieve this ambition through: To plan, implement, and maintain Physical Security Systems at Hamad International Airport, which includes but not limited to Access Control System, Video Surveillance System, Video Analytics System, and...

  • Sales Engineer

    2 weeks ago


    Doha, Qatar SAPIR Technology Full time

    We are looking for a competitive and trustworthy **Sales Engineer **with not less than 2 Years experience to help us grow our business activities. He/she should be able to achieve assigned sales target margins and growth initiatives for Company’s Sales Plan. **Education, Experience, Skills, and Licensing Requirements**: - At least 2 years’ experience...


  • Doha, Qatar Qatar Airways Full time

    **About the role**: As Technology Services Lead Engineer - Data Center, you will help us achieve the following: - Datacenter activities include walk-through of the computer centers, coordination of computer room work by vendors, support system administrators, backup/recovery, and maintain tape library, call lists, and contacts. - Ability to rack and stack...


  • Doha, Qatar Qatar Airways Full time

    **About the role**: - This role is required to supervise the installation, maintenance and support of MATAR electronics equipment, which includes AVIAVOX (Automatic Announcement System), Radio Frequency Identification System (RFID), Speed gates, Radio Dispatch Solution (RDS), Voice Communication System(VCS), COVID-19 Thermal Screening System, X ray...


  • Doha, Qatar Qatar Airways Full time

    **About the role**: Key accountabilities include: - Ensure that all calls are responded efficiently in a timely manner. - Ensure accurate classification and assignment of incidents and service requests so that the service recovery / fulfilment time is minimized. - Review Incident tickets, Service Requests queues and ensure that tickets pending in queues are...


  • Doha, Qatar Qatar University Full time

    **Job Summary** Faculty is required to teach and conduct research in Engineering Education. Leads innovation in the area of design and technology-enhanced pedagogy in teaching and learning and immersive technologies. Engage the university community and provides strategic leadership in creating institutional culture and capacity for innovative design with...


  • Doha, Qatar Baker Hughes Full time

    **Gas Technology Services Director**: **Do you enjoy leading and motivating others to deliver successful solutions for business and customers?**: **Would you like to help shape and implement our Gas Technology Services direction?**: **Join Our Industrial & Energy Technology team!** Our Industrial and Energy Technology (IET) operates across 120 countries and...

  • Technical Lead

    5 hours ago


    Doha, Qatar Qatar Airways Full time

    **About the Role** **Roles & Responsibilities**: - Partner with Architects, User Experience and Development teams to implement and augment the Design Language System - Lead various teams to execute key User Interface aspects and UI software engineering processes. - Recommend processes, services, software and other tools to support business objectives...

  • Cybersecurity Lead

    1 month ago


    Doha, Qatar MPH Global Services Full time

    Industry: Oil & Gas City/Country: Doha, Qatar Location: Doha We are looking for a **Cybersecurity Lead **for one of our clients with the following details: **Start Date: 02/01/2025** **Service Location: Doha Qatar** **Service Status: Resident** **Estimated Service Duration: 36 Months** Technical and Business Skills - Excellent written and oral English...


  • Doha, Qatar Qatar Airways Full time

    **About Your Job**: You will be performing a Technical lead role in Server Operations domain - Supporting 24*7 worldwide business operations, primarily for Linux Server Operating System and Virtualisation technologies. *** **Key Responsibilities Include**: - Strong experience in Administration and Troubleshooting of Linux Server Operating systems, Cloud,...


  • Doha, Qatar PostPro Ltd Full time

    **Job Summary** Our client, an innovative healthtech startup, is seeking a dynamic **Chief Technology Officer (CTO) / Lead Developer** to drive their technical vision and product development. This is a unique opportunity to join a high-growth company following an investment round, where technology plays a pivotal role in revolutionizing healthcare...


  • Doha, Qatar Ebdaa Digital Technology Full time

    We are seeking to hire an experienced **Chief Technology Officer (CTO)** to provide technical leadership in all aspects of our business in **Ebdaa Digital Technology.** You will work directly under the CEO and will act as both a technology and business expert, making decisions that will impact the current and future operations of the...

  • Lead of Instrument

    2 weeks ago


    Doha, Qatar MPH Global Services Full time

    Industry: Oil & Gas City/Country: Doha, Qatar, Qatar Location: Qatar Position : Lead of Instrument & Control Engineering Start Date : Asap End Date : 31 Mar 2026 Location : Doha, Qatar Contract Duration : 36 Months Required: - Minimum of 10 years' experience working in Instrument and Controls, having broad knowledge of engineering execution including...


  • Doha, Qatar EPAM Systems Full time

    As an IT Infrastructure Services Lead specializing in F5 and Fortinet technologies, you will play a pivotal role in designing, implementing, and managing the network infrastructure for our clients. Leveraging your expertise in F5 load balancers and Fortinet security appliances, you will lead a team of skilled professionals to deliver high-quality solutions...

  • Network Engineer

    5 months ago


    Doha, Qatar Talent Pal Full time

    Vacant Position: Network Engineer Qualification & Skills: - Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. - 5+ years of experience in network engineering roles, with a focus on designing, implementing, and supporting complex network infrastructure in enterprise environments. - Professional certifications...

  • Service Desk Engineer

    2 weeks ago


    Doha, Qatar PROZ TECHNOLOGIES Full time

    **Position Title: Service Desk Engineer (Banking sector)** **Location: Doha, Qatar** **Key Responsibilities**: -  Provide first-level technical support for IT services across the organization. -  Record, classify, and manage incidents and service requests in the ITSM system. -  Diagnose and resolve technical issues related to hardware, software, and...

  • Technology Leader

    4 months ago


    Doha, Qatar Stantec Full time

    **Requisition Number**: 23230BR **Description**: We are looking for an innovative Technology Leader to join our team for a major 5-year consulting program with a public sector organization focused on the operation and maintenance of roads and drainage assets. The Technology Leader will report directly to the Program Director and will be responsible for...


  • Doha, Qatar Mekdam Technical Services Full time

    Urgent IT Job Opening at Qatar!!! * - Position : Service Desk Lead - Bilingual - Work Location: Doha, Qatar - Experience : 10 + yrs - Should have experience in IT support in a lead position for minimum 3-4 years, who has extensive experience in providing solutions (solutions management), incident management, closures of tickets raised and leading L1 and L2...