Fine Dining Restaurant Supervisor

3 weeks ago

Doha, Qatar Noir KSA Full time

**About Us**:We are an award-winning luxury cafe renowned for our exquisite coffee and sweets, elegant ambiance, and impeccable service. Our restaurant prides itself on delivering an unforgettable dining experience to our esteemed guests, showcasing exceptional attention to detail and a passion for culinary excellence.

As a Fine Dining Restaurant Service Supervisor, you will play a pivotal role in ensuring exceptional guest experiences and maintaining high standards of service excellence in our establishment. You will lead a team of service staff, providing guidance, support, and training to ensure smooth operations and exceed guest expectations.

**Monthly Salary**: SAR 3,500 plus FREE shared accommodation, transportation, and 1 duty meal **OR** SAR 5,000 Full package / All in

**Responsibilities**:

- Lead, motivate, and inspire the service team to deliver outstanding customer service.
- Provide direction and guidance to staff during service hours.
- Conduct pre-shift meetings to communicate service objectives and expectations.
- Ensure a warm and welcoming atmosphere for guests.
- Interact with guests to ensure satisfaction and address any concerns promptly and professionally.
- Monitor service quality and address any issues or complaints efficiently.
- Train new staff on service standards, procedures, and product knowledge.
- Conduct ongoing training sessions to enhance the skills and knowledge of existing staff.
- Provide constructive feedback to staff to encourage growth and development.
- Oversee the smooth flow of service, coordinating with kitchen staff and other departments as necessary.
- Monitor inventory levels of service-related items such as glassware, utensils, and linens.
- Assist in maintaining cleanliness and organization of the dining area and service stations.
- Ensure compliance with health and safety regulations at all times.
- Uphold food safety standards and sanitation practices.
- Conduct random performance evaluations for service staff.
- Recognize and reward exceptional performance.
- Address performance issues promptly and constructively.

**Requirements**:

- Proven experience in a supervisory or leadership role in a fine dining restaurant setting.
- Strong interpersonal and communication skills.
- Excellent customer service skills with a passion for exceeding guest expectations.
- Ability to remain calm and composed in high-pressure situations.
- In-depth knowledge of food and beverage operations, including wine service.
- Familiarity with POS systems and basic computer skills.
- Ability to work evenings, weekends, and holidays as required.
- Certification in food safety and responsible alcohol service is a plus.

**Job Types**: Full-time, Permanent

**Salary**: QAR3,500.00 - QAR5,000.00 per month

Application Question(s):

- In which country are you currently located?
- Have you read and confirm the job description and salary details for this role?
- Which country are you from? (Nationality)
- What is your age right now?
- What is your height in cm?
- What is your body weight in kg?
- How many years of related experience do you have for this role?
- Have you been interviewed at Rise Group Head Office (Qatar) before? Yes or No? If Yes, for which position?

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