Call Center Agent

5 months ago

Doha, Qatar Vistas Global Full time

As a Call Center Representative, you will be at the forefront of delivering exceptional customer service by handling calls related to our banking products and services. This pivotal role requires a dedicated individual with outstanding communication skills, a comprehensive understanding of our financial offerings, and a commitment to providing personalized assistance to our valued customers. As the primary point of contact for inquiries and support, the Call Center Representative plays a crucial role in ensuring customer satisfaction and fostering positive relationships with our clientele.

Key Responsibilities:

- Serve as the first point of contact for customers calling to inquire about our banking products and services, including accounts, loans, credit cards, and other financial offerings.
- Provide accurate and detailed information to customers regarding account balances, transaction history, interest rates, fees, and account features.
- Assist customers with account-related tasks such as account openings, closures, updates to personal information, and troubleshooting issues with online banking platforms.
- Process customer requests efficiently and accurately, including fund transfers, bill payments, and account maintenance tasks, while adhering to established procedures and security protocols.
- Address customer inquiries and resolve issues promptly and effectively, demonstrating empathy, professionalism, and a commitment to customer satisfaction.
- Educate customers on the features and benefits of our banking products and services, and identify opportunities to meet their financial needs and goals.
- Document all customer interactions and transactions accurately in the company's CRM system, ensuring that information is recorded and updated in a timely manner.
- Collaborate with other departments within the organization, such as branch operations and loan servicing, to facilitate seamless resolution of customer inquiries and issues.
- Stay informed about changes and updates to our banking products, services, and policies, and communicate relevant information to customers as needed.
- Adhere to regulatory requirements and compliance standards governing the banking industry, ensuring all interactions and transactions are conducted in accordance with legal and regulatory guidelines.

Qualifications:

- High school diploma or equivalent; college degree preferred.
- Min. 3 years experience in a customer service or call center role, preferably in the banking or financial services industry.
- Strong communication skills, both verbal and written, with the ability to effectively communicate complex information in a clear and concise manner.
- Excellent interpersonal skills, with a customer-centric approach and a passion for delivering exceptional service.
- Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining accuracy and attention to detail.
- Flexibility to work variable shifts, including evenings, weekends, and holidays, as required to support our customers' needs.

**Salary**: From QAR6,000.00 per month

Application Question(s):

- Are you available to join immediately?
- Package for the role is 6000 QR do you accept?

**Education**:

- Bachelor's (required)

**Experience**:

- Call Center: 3 years (required)

**Language**:

- Arabic fluently (required)

License/Certification:

- Qatar ID and NOC (required)

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