IT Helpdesk

**Responsibilities**:
1. Record/log all helpdesk inquiries and interactions.
2. Perform question/problem diagnosis and provide end-user support in person, over the phone or remotely.
3. Research answers to user queries using a variety of information sources such as user manuals and other resources, and work with IT staff in responding to helpdesk calls.
4. Document problems and their solutions for future reference.
5. Serve as liaison between Bank staff and the other support staff within the IT Division.
6. Diagnose computer problems, technical hardware and software issues in order to identify issues that require a specialist.
7. Identify and escalate situations requiring urgent attention.
8. Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

J**ob Qualifications**:
1. Bachelor's Degree is required.
2. Min. 3 to 5 years of related experience of which a minimum of 1 year should be in a similar position /responsibility.
3. Working experience in the Banking industry is preferred.
7. Must be able to start immediately.

**Salary**: QAR6,500.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- IT Support: 3 years (required)