Food & Beverage - Duty Manager

6 days ago

Doha, Qatar Qatar Airways Full time

1. JOB PURPOSE:
Responsible for all Qatar Duty Free Food and Beverage operations. Autonomously and independently managing all aspects of the business and able to control the activities as a whole. Responsible also to forecast, plan and manage all F&B food orders, staffing, rostering and finance, to maximize sales and
revenue generated through customer satisfaction and employee engagement.

2. ACCOUNTABILITIES:
Operational
- Responsible for all shifts in Food and Beverage Operations and ensures that the F & B offer and service is delivered to agreed standards and time frames.
- Ensure that the quality, style and concept of the QDF Food and Beverage product, is correctly delivered across all HIA locations.
- Overall Responsibility for all Food and Beverage Operations and FOH staff over a period of their shifts.
- Documentation of all activities during the shift is carried out.
- All Locations/Units are supplied with the correct quality, quantity and selection of product and ensuring that supplies are available for re-stocking, giving the production Kitchen the appropriate notice.
- Ensuring unit merchandising is consistent with our brand guidelines, no unit should be under merchandised or in an “out of stock” situation at any time.
- Ensure visual merchandising standards are followed in all locations/units.
- Oversight of all Front of House operations and staffing up at “pinch points” and busy locations.
- Responsibility of shift sales collections and submissions to cash office.
- Serves as a role model to demonstrate appropriate behaviours by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed, to ensure that are above and beyond for customer satisfaction and retention.
- Co-ordinating Voucher Restaurant operations and reacting to increases in passengers utilising vouchers
- Maintain the stock and inventory in each location properly as per par level stock to ensure all locations have enough stocks to cover fully operational at any time.
- Ensuring Quality, food safety and HACCP standards are upheld at all times within each location/unit.
- Reporting incidents and feedback to superiors on operational concerns as per set standards
- Preparing Duty Manager Shift sales and operational reports with correct and accurate figure.
- Identify customers’ needs and respond proactively to all of their concerns and complaints to ensure all address and fix in the timely and efficient manner.
- Concessionaire Oversight and Coordination to identify trends and making recommendation for business improvements if and when required.
- Perform other department duties related to his/her position as directed by the Head of the Department.

Management & Leadership
- Establish the department or teams objectives and priorities to align with and support business objectives.
- Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
- Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
- Train and develop other employees, to ensure succession planning is in place.

Personal Development
- Take responsibility for own ongoing personal development and growth of expertise.
- Keep abreast with any market trends and developments
- Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
- Train Qatari staff in various duties as per business requirements 1. JOB PURPOSE:
Responsible for all Qatar Duty Free Food and Beverage operations. Autonomously and independently managing all aspects of the business and able to control the activities as a whole. Responsible also to forecast, plan and manage all F&B food orders, staffing, rostering and finance, to maximize sales and
revenue generated through customer satisfaction and employee engagement.

Data Protection
- Ensure that in performance of the role, all uses, disclosures and requests of any information (in any form) are done in accordance with data protection principles adopted by the QR Group and are limited to what is reasonably required to accomplish the intended business purposes of the use, disclosure or request.
- Comply with all relevant company policies and procedures regarding the use, processing, disclosure and security of any information (in any form) and ensure that all staff under my direct supervision are aware of and comply.
- Consult the Group’s Data Protection Officer in matters related to data protection and privacy as appropriate.
- Ensure the confidentiality, security and protection of all information handled in the course of duties is maintained at all times from unauthorised access, use, disclosure, disruption, deletion/destruction, corruption, modification, inspection or recording.
Safety
- Respon

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