Female Medical Receptionist

6 months ago

Doha, Qatar Tadawi Medical Center, Doha, Qatar Full time

**Tadawi Medical Center Doha, Qatar**

**About the Company**:
Tadawi Medical Center, TMC, is a leading Health Care organization that provided a wide range of quality medical services to nourish customer wellness. TMC is the extensive destination for all health and beauty requirements, offering a dedicated team of specialized doctors, practitioners, caring nurses, and staff. We are fully committed to surpassing expectations, ensuring that our customers receive unparalleled treatment tailored specifically to their individual needs.

**Job Title**:Female Medical Receptionist**

**About the Role**:
As a Medical Receptionist at Tadawi Medical Center, you will be the first point of contact for our patients and visitors. Your welcoming demeanor, strong organizational skills, and effective communication will contribute to creating a positive and efficient environment for our patients' healthcare journey.

**Responsibilities**

**1. Patient Interaction and Support**:

- Welcome and assist patients and visitors in person or over the telephone.
- Address patients' concerns, answer questions, and ensure a welcoming reception area.
- Respond to emergencies and help distressed patients.
- Protect patients' rights and maintain confidentiality.

**2. Appointment Scheduling and Management**:

- Efficiently schedule patient appointments and manage treatment room utilization.
- Maintain appointment schedules and handle service interruptions when necessary.

**3. Record Keeping and Patient Accounts**:

- File and organize patient records for easy accessibility.
- Manage patient accounts, including personal and financial information, and handle charges and third-party claims.

**4. Administrative Support**:

- Adhere to policies and procedures, contributing to smooth operations.
- Assist the team in various related tasks as needed.

**Skill and Abilities**
- **Patient Check-in and Check-out**:Greeting patients, verifying their information, and checking them in for appointments. Ensuring patients complete necessary forms and collecting payments for services.
- **Interpersonal Skills**:Displaying excellent interpersonal skills to provide a positive and welcoming experience for patients.
- **Answering Phone Calls**:Handling incoming phone calls, answering inquiries, and directing calls to the appropriate staff or department.
- **Appointment Scheduling**:Scheduling patient appointments, coordinating with healthcare providers, and managing the appointment calendar efficiently.
- **Patient Registration**:Registering new patients, updating existing patient records, and ensuring accuracy of personal and insurance information.
- **Appointment Reminders**:Calling or sending appointment reminders to patients to reduce no-shows.
- **Patient Follow-up**:Scheduling follow-up appointments and contacting patients to remind them of upcoming appointments.
- **Handling Patient Queries**:Providing basic information to patients about services, procedures, and general medical inquiries.
- **Patient Privacy and Confidentiality**: Adhering to strict patient privacy regulations, to protect sensitive information.
- **Medical Office Communication**:Facilitating communication between patients, healthcare providers, and other staff members.
- **Emergency Response**:Assisting in handling emergency situations and contacting the appropriate medical personnel when necessary.
- **Maintaining Waiting Area**:Ensuring the waiting area is clean, organized, and comfortable for patients.
- **Collecting Payments**:Processing payments, co-pays, and outstanding balances, and providing patients with receipts or billing information.
- **Handling Electronic Health Records (EHR)/Electronic Medical Record (EMR)**: Managing and updating electronic health records, ensuring data accuracy and patient confidentiality.
- **Maintaining Office Supplies**:Ensuring an adequate supply of office materials and ordering supplies as needed.
- **Insurance Verification**:Verifying patient insurance coverage, obtaining necessary authorizations, and explaining insurance-related information to patients.
- **Multitasking**: Managing various tasks simultaneously, such as answering calls, scheduling appointments, and assisting patients.
- **Problem-solving**: Addressing patient concerns or complaints and finding appropriate resolutions.
- **Team Collaboration**:Collaborating with other medical staff, administrators, and colleagues to ensure efficient workflow and patient care.

**Requirements**:
**Educational Qualifications**
- Bachelors or Higher Diploma is strongly preferred

**Work Experience**
- Minimum 2 - 3 years of work experience as a Medical Receptionist.

**Communication Skills**
- Fluency in Spoken and Written English
- Arabic knowledge will be an advantage

**Generic**
- QID with a valid NOC
- Immediately available to join

**Compensation**

Remuneration will be determined based on the individual's qualifications and level of experience.

Ability to commute/relocate:

- Doha: Reliably

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