Head Waitress

3 weeks ago

Doha, Qatar RIXOS Full time

**Company Description** Rixos Premium Qetaifan Island North**

Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Meryal Waterpark attraction. The Rig 1938 is the world’s highest tower of its kind, reaching 82 metres.
**Job Description** Head Waitress**

The Head Waitress is responsible for overseeing the waiter/ waitress, ensuring excellent customer service, and maintaining a high standard of dining experience. This role involves training, supervising, and assisting waiter/ waitress while also handling VIP guests, resolving issues, and ensuring smooth daily operations in the dining area.
- Supervise and lead the waiter/ waitress, ensuring excellent service standards.
- Train new and existing team on service etiquette, menu knowledge, and customer interactions.
- Organize shift schedules and delegate tasks to maintain efficiency.
- Monitor performance, provide coaching and feedback, and assist in appraisals.
- Ensure all guests receive high-quality service and a seamless dining experience.
- Address customer inquiries, complaints, and special requests professionally and efficiently.
- Manage reservations, coordinate table assignments, and oversee seating arrangements.
- Ensure VIP and regular guests receive personalized service.
- Assist waiter/ waitress during busy periods by taking orders, serving food, and handling payments when needed.
- Ensure food and beverage service meets company standards.
- Oversee cleanliness, hygiene, and presentation of dining areas.
- Enforce health and safety regulations, ensuring all procedures comply with industry standards.
- Collaborate with the kitchen and bar team to maintain smooth food and drink service.
- Monitor and manage inventory of dining essentials (e.g., cutlery, glassware, napkins).
- Handle cash register operations, billing, and financial reporting as needed.

**Qualifications**
- Proven experience as a Head Waitress or in a senior hospitality role.
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- In-depth knowledge of beach club restaurant operations, fine dining etiquette, and menu items.
- Ability to work under pressure in a fast-paced environment.
- Professional grooming and presentation.
- Strong problem-solving and conflict-resolution skills.
- Experience with POS systems and reservation software (preferred).
- Multilingual skills (Russian language will be an advantage).

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