System Engineer

2 weeks ago

Doha, Qatar MEEZA Full time

Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa.

For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment.

We’re looking for passionate, self-motivated, and creative team players who want to work hard and be rewarded. If this sounds like you, we’d like to hear from you.

**WHAT CAN MEEZA OFFER YOU?**
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- **MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.**
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- **MEEZA is one of the fastest growing technology companies in the Middle East which means an exciting and rewarding work environment for our employees.**
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- **MEEZA is playing a key role in the transformation of Qatar into a knowledge-based society which means our employees can make a real impact.**
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- **MEEZA is committed to developing our team; we provide opportunities to develop your skills, further your career and achieve your goals.**
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- **MEEZA is not just about hard work; the company remains true to its entrepreneurial roots and has a young and passionate team that is just as devoted to having fun as they are to delivering service excellence.**
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- **MEEZA offers market-leading benefits packages.**
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**IMPORTANT STEPS TO FOLLOW**:
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The primary responsibility of the System Engineer:

- To handle daily Systems Support projects and tasks
- To take responsibility for delivering complex Systems implementations and following the MEEZA’s Systems and security standard architecture
- To ensure service availability and performance targets are achieved
- To act as a point of escalation for the Service Desk and NOC engineers (Event handling and incident resolution)
- Support Systems pre-release and release-delivery activities
- Create, document, and implement procedures related to solution builds, device configurations, and deployments
- Develop, test, and release solutions and deliverables with High
- and low-level designs
- Self-start-up and team player
- Self-motivated to take ownership of projects without much supervision
- Steady and fast implementer with strong troubleshooting skills
- Ability to time-slice between multiple Systems and multiple customer requirements
- As a result, members of the ITS group must have excellent troubleshooting skills as well as a thorough knowledge of all MEEZA’s products, services, and Service Management processes
- Communicate effectively with clients on both a business, technical, and operation level
- Influence and execute the product strategy and roadmap for MEEZA’s core services
- Manage the product engineering line life cycle from conceptualization to tactical activities for products and services within his technical discipline
- Drive product engineering process across operational teams (primarily Operations, Strategic Suppliers, Solution Architecture, Service Portfolio Management, and Finance) through conceptualisation, service development through to service end of life (EOL)
- Ensure the product/services are fully integrated into MEEZA’s management tools
- Provide a complete cost model for products and services to the Business
- Analyze potential partner/supplier relationships and technology for existing and developing services
- Maintain a complete, documented technical standard and baseline for his respective discipline
- Provide technical expertise and knowledge to the Service Portfolio and Sales team driving revenue opportunities
- Provide operational and technical support
- Provide monthly capacity, availability, and reliability reporting for all technical and operational facets of products and services related to discipline
- To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
- Provide quality assurance validation and verification of Change and Release Management processes
- To provide a technical lead presence in the implementation of Systems and hosted client solutions
- Continually improve the build, release, and installation process by integrating additional automation systems
- To maintain an accurate reflection of all client solutions through Configuration Management Data Base (CMDB), documentation, and online portals
- Provide clients with clear, concise updates in relation to their solution
- Ability to diagnose various Systems related issues
- Ability to research Systems technical issues and implement resolution strategies when required
- To work and be measured against strict Service Level Agreements
- Support Service Desk, NOC Engineers, and Architects

**Qualifications, Skills & Experience**
- University Degree in IT or a related field
- Experience architecting and building solutions leveraging cloud computing service providers
- MCSE/ MCITP: Enterprise Administrator with 7 years combined practical hands-on experience
- In-depth know

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