Senior Web Platform Analyst

5 months ago

Doha, Qatar Qatar Airways Full time

About the role

As a Senior Web Platform Analyst, you will be responsible for driving the digital direct revenue growth through supporting a digital web platform that enables the development, delivery and operation of best-in-class sales and self-serving tools and products by working with technical and product team to capitalize existing platform capabilities and roll out new ones.

Accountabilities:

- Document business process, objectives and technical requirements for new platform functionalities by conducting sessions with product management and other stakeholders. Establish regular exchange of information with customer facing teams to understand customer pain points in order to channel customer experience feedback into the web platform roadmap.
- Assess the impact of new web platform features after implementation to understand whether the expected objectives are met by collecting, reviewing and collating internal and external feedback and analytics.
- Investigate web platform performance irregularities to identify problems by reviewing user feedback and system logs. Participate in solution definition and review with engineers and architects to ensure platform requirements are properly translated to development. Rectify and conduct testing to ensure functionality and issue is addressed.
- Prepare and maintain web platform feature documentation as well as interface documentation for the Management.
- Establish guidelines for qualitative and quantitative platform usage by capability and enforce these by implementing monitoring and conducting audits.
- Develop best practices of component usage for content operations teams to ensure consistency and optimized authorin
- Prepare platform updates when new versions are released from vendors by reviewing changelogs and current capability utilization to identify opportunities and gaps
- Maintain platform user license and quota allocations to avoid exceeding contracted values, provide alerts and justification for amendments in licensing/quotas.
- Perform other department duties related to his/her position as directed by the Head of the Department

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

About You

We are looking for a passionate and experienced professional to join the Digital Team at Qatar Airways
- Bachelor’s Degree or Equivalent
- Minimum 4 years relevant experience
- Experience with operating responsive websites
- Strong experience with AEM (Adobe Experience Manager)
- Experience with latest web and content technologies, social media, marketing tags & tracking
- Proven track record of working on complex website deployment or redesign projects, with multiple platform integrations
- Previous experience in managing websites preferably in the travel industry

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Application Guidelines

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