E-commerce Specialist

2 weeks ago

Doha, Qatar Qatar Airways Full time

About the role

As the E-commerce Specialist, you will be responsible for the continuity & high level of QDF eStore’s daily performance via overseeing daily eStore operations (campaigns, promotions, personalization, roll-outs, etc.), liaising with operational counterparts from other departments (e.g. customer service, fulfilment, and Food & Beverage), and analysing and actioning on real-time data insights.

Key Accountabilities include, but are not limited to:

- Maintain an up-to-date set of promotions, activations & complementary offers on the web-store to ensure a high level of appeal of QDF eStore’s offer
- Launch, support & close on time brand & trade marketing campaigns to ensure compliance with the marketing campaign calendar
- Deploy loyalty marketing offers via collaboration with Privilege Club to ensure customer base growth & retention
- Regularly review the assortment selection of the eStore with Category Management & Senior Management to ensure its relevance; action agreed assortment adjustments
- Perform regular analysis & reporting of web/campaign-analytics & business KPIs, propose & action data-based performance improvement plans
- Conduct dynamic top-line KPI forecasting for the eStore together with eCommerce Manager & Demand - Planning to ensure proper operational planning
- Ensure synchronization of the eStore’s operations with Customer Service, Fulfilment & other involved departments
- Assist in the development & update of operational procedures & standards for QDF eCommerce to drive consistency, compliance and clarity of processes
- Support Customer Experience personalization through timely deployment of respective campaigns & through the correct set-up of personalization goals, segments & methods
- Participate in new feature testing & adoption roll-outs to support QDF eStore’s long-term product enhancement strategy
- Liaise with various internal and external stakeholders in case it’s required for the continuity of operations
- Perform other department duties related to his/her position as directed by the Head of the Department

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.

About you
- Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience
- Experience with Web analytics
- Experience working in an online/omnichannel retailer’s operations
- Experience working with external parties (agencies, suppliers)
- Experience with CMS (Content Management System), Google Analytics
- Experience in shopper/trade marketing and eStore personalization is preferred
- Advanced MS Excel proficiency
- Fluent English
- Understanding of P&L (Profit & Loss Statement & budget management principles)
- Understanding of UX (User Experience) & Customer Journey principles
- Ability to establish efficient communication (both within the company & with external parties)
- High level of ownership & professional independency
- Structured & systematic approach to work
- Great attention to detail and results-driven mindset
- Understanding of CRO (Conversion Rate Optimization) and A/B testing is preferred

Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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