Call Center Agent
1 week ago
**Tech Support/Call Support Specialist**
**Responsibilities**:
- Diagnose and troubleshoot technical issues effectively, guiding customers toward resolutions.
- Maintain an in-depth understanding of product features, updates, and specifications to provide accurate information and assistance.
- Document all customer interactions, issues, and resolutions systematically in the CRM or designated platform.
- Escalate unresolved or complex issues to higher-level support teams or specialists, ensuring efficient resolution.
- Provide follow-up support to confirm issue resolution and customer satisfaction.
- Contribute to improving processes by identifying recurring issues and recommending solutions to enhance service quality.
**Qualifications**:
- Bachelor’s degree or equivalent in a relevant field is a plus.
- Previous experience in customer support or call center preferred.
- Excellent communication skills in Arabic and English are required.
**Skills**:
- Familiarity with CRM software and Microsoft Office Suite.
- Excellent listening and problem-solving abilities and analytical thinking for efficient troubleshooting.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Customer-oriented approach with patience and empathy.
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Call Center Agent
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