Support Standalone Telecom Systems Technician

1 week ago

Doha, Qatar Brunel Full time

Brunel is a global provider of flexible workforce solutions and expertise, connecting specialists with clients across the globe. We deliver innovative services like Recruitment (people, talent, and training), Logistics (global mobility and travel), Technical Services (project support and setup) and Consultancy to our clients both globally and locally.

Brunel is now present in 40+ countries with over 12,000+ specialists, 120+ offices worldwide, and close to €1 billion (Revenue 2021).

**About this role**:

- In the role as Telecom IT technician to support Telecom activity in all company premises;
- Performs all IT related tasks mainly on standalone Telecom system PC’s, network equipment, system support laptops and servers under various telecom systems such as Radio Base Station node Controllers,, IMS 4000, OTN, PAGA, Digital Voice Recorders etc;
- Most of the tasks are related to the recurring and/ or process controls which were outcome of the various IT risk assessments for the various telecom systems requiring the support and expertise of an IT support technician. The tasks performed are mainly IT related on OS, AV, audit log, event backups, system restoration etc;
- These include but are not limited to telecom compliance program and enhancement of compliance activities such as A/V and DAT updates, running of KVRT and on Windows Vulnerability patch updates on all Telecom standalone systems;
- Troubleshooting Telecom standalone systems PC’s software and hardware issues;
- Upgrade of Windows OS;
- Backups of Standalone network switches of telecom systems;
- Configuring RAID and troubleshooting RAID related issues in telecom systems running on Linux and windows based machines;
- Support in setting up WebEx sessions with vendors for telecom system support;
- Timely closure of IT related ISRA (Information System Risk Assessment) controls, and other recurring process controls for COMPANY Telecom systems;
- Support in performing Access reviews for various standalone Telecom systems such as PAGA, IDS, Radio management terminals etc;
- Coordination and interface with IT Helpdesk support and ICS IT support teams as and when required;
- Shall be thoroughly knowledgeable, have in depth experience, and be competent and experienced in the field of PC, laptop and server support;
- Shall be capable of independently offering technical support, maintenance, troubleshooting, etc., to an

appreciable extent for the IT scope of the telecom systems which shall include but not be limited to various telecom system components / devices such as node controllers, NIONS, network management terminals, PC based access panels, nondomain based network switches, radio programming laptops etc;
- Shall be able to independently prepare Job Safety Analysis (JSA’s); raise and get approved work permits and provide required support and assistance in raising eMOC’s; Risk Analysis report, Incident report etc;
- Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

**What you need to bring**
Education
- Bachelor’s Degree in Engineering / Science in the field of Computer Applications/ Electronics/ ComputerEngineering from a reputed University or recognized equivalent;
Skills
- Shall have effective oral and written communication and interpersonal skills in the English;
- Know how in the use of computer based permit to work on system workflows would be preferred;
- Communication system analysis, troubleshooting, and repairs skills are required;
- Should be able to provide IT support independently for all Telecoms systems installed at various COMPANY installations;
- Installations of computer equipment’s and peripherals based on the telecom system installation demand;
- Fulfil the telecom system requirement for software installations, software configurations, hardware relocations and other business requirements;
- Facilitate telecom system IT component hardware and operating systems upgrades as and when necessary;
- Participate in the telecom system computing projects for various IT initiatives;
- Contributes to the development of software installation procedures and end user guides;
- The ability to demonstrate initiative to work and solve technical problems, accurately complete tasks on time independently and as part of a team in a potentially stressful environment is required;
Experience
- Minimum 5 years’ experience out of which at least 2 years should have been in an oil and gas industry with hands on experience;
Certification
- IT / PC/ Server/ Network related training to help support the job description of an IT helpdesk support personal would be an added advantage;
- Certification in Microsoft fundamentals would be preferred;
Other requirements
- Should have a valid vehicle driving license preferably a Qatari driving license;
- The position requires work in various locations mainly in the plant area requiring high level of s

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