Customer Service Representative

4 weeks ago

Doha, Qatar Ritaj Full time

**Ritaj Facility Management**

**Customer Service Representative with Facility Management Experience**

**Facility Management Experience**

**Must know Arabic/English**

**Position Overview**:
As a Customer Service Representative (CSR) with experience in facility management, you will be responsible for ensuring excellent customer satisfaction while handling facility-related inquiries, requests, and issues. Your primary focus will be on providing exceptional customer service, addressing facility-related concerns promptly, and coordinating with relevant teams to resolve facility-related problems. Your knowledge of facility management practices will be crucial in ensuring smooth facility operations and enhancing the overall customer experience.

**Responsibilities**:
Customer Assistance: Respond to customer inquiries, concerns, and complaints related to facility management promptly and professionally. Assist customers with facility-related requests, such as maintenance issues, access control, parking, and general facility information.

Facility Coordination: Work closely with facility management teams to coordinate maintenance and repair services, schedule preventive maintenance, and manage facility-related projects. Ensure efficient communication between customers and facility management staff.

Troubleshooting: Identify and diagnose facility-related issues reported by customers, assess the urgency, and escalate urgent matters to the appropriate personnel. Provide customers with updates on the status of their inquiries and ensure timely resolution.

Data Management: Record customer interactions, inquiries, and resolutions accurately in the customer service database or ticketing system. Generate reports related to facility management metrics and customer feedback for analysis and improvement purposes.

Knowledge Sharing: Stay up-to-date with facility management practices, safety regulations, and maintenance procedures. Share knowledge with the team to improve overall efficiency and effectiveness in handling customer inquiries.

Continuous Improvement: Identify areas of improvement in the facility management process and customer service procedures. Propose and implement solutions to enhance the customer experience and streamline facility-related operations.

Customer Feedback: Collect and analyze customer feedback on facility services to identify trends and areas for improvement. Advocate for customer needs and preferences within the facility management team.

**Requirements**:
Experience: Proven experience as a Customer Service Representative or in a similar customer-facing role, preferably with experience in facility management, property management, or related industries.

Facility Management Knowledge: Strong understanding of facility management principles, maintenance procedures, and safety regulations. Familiarity with various facility systems (HVAC, electrical, plumbing, etc.) is a plus.

Communication Skills: Excellent verbal and written communication skills. Ability to articulate complex facility-related issues in a clear and understandable manner to customers and internal teams.

Problem-Solving: Strong problem-solving and analytical skills to identify facility-related issues and recommend appropriate solutions.

Customer-Centric Approach: Demonstrated commitment to providing exceptional customer service and ensuring customer satisfaction.

Time Management: Ability to multitask and manage time effectively to handle multiple customer inquiries and facility-related tasks simultaneously.

Interpersonal Skills: A friendly and approachable attitude with the ability to work collaboratively with cross-functional teams.

**Salary**: QAR3,000.00 - QAR4,500.00 per month

Application Question(s):

- Strong communication skills are crucial in customer service. How do you adapt your communication style when interacting with customers who may have limited knowledge of facility management terminology?
- Can you join immediately?
- How do you ensure that customer inquiries or complaints related to facility management are addressed promptly and efficiently?
- Facility management often involves dealing with emergencies or urgent maintenance requests. How do you prioritize and handle such situations while ensuring mínimal disruption to customers?
- Customer service representatives often use ticketing systems or databases to manage inquiries. Can you explain your experience in using such systems and how you ensure accurate documentation of customer interactions?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Facility management: 2 years (preferred)

**Language**:

- English (required)
- Arabic (required)

  • Customer Service Representative

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Sports Service Qatar Full time

    Understand the demand of consumers to provide timely service and solutions.Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.Keep records of...

  • Customer Service Representative

    3 weeks ago

    Doha, Qatar Holding Group Full time

    **Customer Service Representative Job Description** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and...

  • Customer Service Representative

    1 week ago

    Doha, Qatar Vistas Global Full time

    We are looking to hire a qualified Customer Service Representative to join our dynamic team. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our...

  • Customer Service Representative

    4 weeks ago

    Doha, Qatar World Class Real Estate Full time

    A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must **handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience**. **Salary**: QAR2,500.00 - QAR3,000.00 per month Ability to Relocate: -...

  • Customer Service Representative

    3 weeks ago

    Doha, Qatar Dragon Animal Care Center Full time

    We are looking for **Customer Service Representatives** with a positive, calm and professional attitude. As a Customer Service Representative you will be managing customer queries and complaints in-person, on-calls and online platforms. You will be asked to process orders, modifications, and escalate complaints across a number of communication channels. To...

  • Customer Service Representative

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar World Class Real Estate Full time

    A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.Salary: QAR2, QAR3,000.00 per monthAbility to Relocate: Doha: Relocate before...

  • Customer Service Representative

    3 weeks ago

    Doha, Qatar Zabeel Groups Full time

    We are hiring a Customer Service Representative to manage customer queries and complaints. **Job Description**: General Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Main Job Tasks and Responsibilities: - Answer calls professionally - Respond promptly to...

  • Customer Service Representative

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Vistas Global Full time

    We are looking to hire a qualified Customer Service Representative to join our dynamic team. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside...

  • Customer Service Representatives

    4 weeks ago

    Doha, Qatar Ritaj Full time

    We are looking for a customer-oriented service representative for a facility management company. **must have experience in a facility management and service company.** **Responsibilities** **Customer Service Responsibilities list**: - Manage large amounts of incoming phone calls. - Generate sales leads - Identify and assess customers’ needs to achieve...

  • Customer Service Representative

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar One Imperium Full time

    Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions....

  • Customer Service Representative

    3 weeks ago

    Doha, Qatar Rota Intl Full time

    **Responsibilities**: - Interacts with the guests in a friendly, engaging manner to help create a excellent guest experience. - Receiving payments transaction - Operating rides and attractions **Qualifications**: - **At least 2 years of experience as Customer Service Representative.**: - **Excellent interpersonal and communication skills.**: - **Can...

  • Customer Service Representative

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Dragon Animal Care Center Full time

    We are looking for Customer Service Representatives with a positive, calm and professional attitude. As a Customer Service Representative you will be managing customer queries and complaints in-person, on-calls and online platforms. You will be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do...

  • Customer Service Representative

    7 days ago

    Doha, Qatar Leading Shopping Mall - Qatar Full time

    Hiring “**Customer Service Representative (Operations)”** for our reputed Shopping Mall in Qatar. **Salary Offered: 1700 QAR per month + Company Accommodation & Transportation (Salary will be based on your interview performance)** **Vertical: Shopping Mall** **Qualifications, Mandatory to have the below**: 1. Should possess atleast 1+ year of...

  • Customer Service Representatives

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Ritaj Full time

    We are looking for a customer-oriented service representative for a facility management company.must have experience in a facility management and service company.ResponsibilitiesCustomer Service Responsibilities list: Manage large amounts of incoming phone calls. Generate sales leads Identify and assess customers' needs to achieve satisfaction. Build...

  • Customer Service Representative

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Vistas Global Full time

    We are hiring a customer service representative to manage customer queries and complaints.Note: CVs with photograph will only be shortlistedResponsibilities: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Handle customer complaints, provide appropriate solutions and alternatives...

  • Customer Service Representative

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Ritaj Full time

    Ritaj Facility ManagementCustomer Service Representative with Facility Management ExperienceFacility Management ExperienceMust know Arabic/EnglishPosition Overview:As a Customer Service Representative (CSR) with experience in facility management, you will be responsible for ensuring excellent customer satisfaction while handling facility-related inquiries,...

  • Customer Service Representative

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Leading Shopping Mall - Qatar Full time

    Hiring "Customer Service Representative (Food & Beverage)" for our reputed Shopping Mall in Qatar.Salary Offered: 1700 QAR per month + Company Accommodation & Transportation (Salary will be based on your interview performance)Vertical: Shopping MallQualifications, Mandatory to have the below:Should possess atleast 1+ year of experience in similar position as...

  • Customer Service Representative

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Leading Shopping Mall - Qatar Full time

    Hiring "Customer Service Representative (Operations)" for our reputed Shopping Mall in Qatar.Salary Offered: 1700 QAR per month + Company Accommodation & Transportation (Salary will be based on your interview performance)Vertical: Shopping MallQualifications, Mandatory to have the below:Should possess atleast 1+ year of experience in similar position as...

  • Customer Service Representative

    4 weeks ago

    Doha, Qatar Al Rayes Laundry & Dry Cleaning Full time

    We are looking for a Customer Service Representative, who can assist in receiving calls from the customers & who can join immediately. Salary QAR.2500 to QAR.3000/- Depends on the experience. The company will provide Accomodation+Food+Transportation. Job Location: Industrial Area Pay: QAR2,500.00 - QAR3,000.00 per month **Education**: - Bachelor's...

  • customer Service Representative

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Leading Shopping Mall - Qatar Full time

    Hiring "Customer Service Representative - (Arabic Speaker)" for our reputed Shopping Mall in Qatar.Salary Offered: 3500 QAR QAR per month (Salary will be based on your interview performance)Vertical: Shopping MallWork Schedule: Rotational ShiftsQualifications, Mandatory to have the below:Should possess atleast 2+ year of experience in similar position as...