Customer Service Supervisor

4 weeks ago

Doha, Qatar Qatar Airways Full time

Key Responsibilities:
- Staff supervision, operational functions, uplift management, on-time-performance, customer liaison, outstation communication to ensure that the business provided our customers with high standard service. Supervision and Handling of any complex, long haul, VIP, charter flights, as and when required by the operations in order to ensure that we handed over the catering order on time.- Monitoring and adherence to Ramp Safety and Marshalling procedures of High Loaders while performing airside duties in order to ensure that the Service Delivery staffs is implementing the ramp safety requirements.- Ensures no deviation in quality of service or customer standards by following the food safety procedures and the agreed standards between QACC and its customers.- Proper control of wastage and prepare appropriate wastage documents in order to document and control all issues that affect the department cost.- Coordinate implementation of actions plans in the event of operational emergencies/ Manpower requirement/Aircraft Changes/Hi Loader Technical issues.- Prepare concise reports with facts and figures in case of flight delays/accident/incident or any operational Emergencies. Prepares management reports (ex. attendance, HACCP (Hazard Analysis Critical Control Point), KPl's and labour) as required.- To complete any investigation of Customer/ Staff Complaints Noyage Reports and other department's complaint and suggest a preventive/corrective action to avoid recurrence.- Review existing systems and procedures and forward timely recommendation to Service Delivery Manager. Co-ordinate with all concerned Manager on duty inside and outside the Organization in case of any Emergency that requires immediate action.- Supervise and to ensure that all Dispatch Chiller and Loading Bays are clear from Expired and Damaged products.- Promotes high standards of corporate values through correspondence/ telephone/ mailing and personal contact.- Perform other department duties related to his/her position as directed b the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Qualifications

Job Specific Skills:
Essential- Computer Literate, with the knowledge of MS Office Word/Excel.- Good Communication in English (spoken and written).- Effective Communication skill with internal and external Customers.- Ability to work under pressure.- Flexible in working hours.- Knowledge of Food Safe and Airside Safe- Knowledge of Menu Specifications, Matrix and menu cycles.- Airside driving experience.- Time Management Skills

Preferred- Food and Beverage handling knowledge.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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