Restaurant Supervisor

Duties and Responsibilities:

- Provides excellent customer service in a prompt and courteous manner.
- Welcome and acknowledge all guests according to company standards, address guests' service needs, and thank guests with genuine appreciation.
- Ensure the restaurant is fully prepared, cleaned, and organized for daily operation.
- Direct and supervise staff members engaged in daily operations.
- Resolve guest concerns and complaints in order to maintain a positive atmosphere.
- Work varied shift schedule including lunch and dinner shifts, opening and closing the restaurant.
- Effectively lead and motivate employees through the implementation of in-house training.
- Ensure adherence to quality expectations and standards; and identified, recommended, developed, and implemented new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Preparation of daily, weekly, monthly reports and other reports as requested by the Management.
- Preparation of staff duty roster. Ensure that there is a sufficient number of staff and rotation of shift.
- Cost control and inventory management.
- Meet financial goals set by the Company.