Social Media Coordinator/customer Service

1 week ago


Doha, Qatar Today’s Fashion Full time

**Company Profile**

Today’s Fashion is a fashion and lifestyle store located in Doha, offering a variety of premium and exclusive brands in the fashion and lifestyle categories. As we grow, we are always searching for amazing individuals to join our team to ensure our future and continued success. We share a passion with our team for creating a work-life balance, truly helping people, and being rewarded for our performance.

**Responsibilities**:

- Assist in the development and management of social media platforms.
- Interact with users and respond to social media messages, inquiries, and comments.
- Manage incoming calls on customer inquiries
- Handle all customer inquiries on WhatsApp Messages and Social Media Platforms consistently.
- Provide customers with all the information about products, including images.
- Take customer orders via WhatsApp and prepare them for delivery.
- Effectively handle all delivery operations.
- Check for stock at other branches or order requested stock for customers.
- Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Keep records of all customer interactions
- Contribute to team effort by accomplishing related results as needed
- Follow communication procedures, guidelines and policies.

**Qualifications**
- Minimum 1 year proven experience in social media handling/customer service.
- High school diploma or equivalent.

**Skills Required**:

- Top-notch oral and verbal communication skills
- Impeccable time management skills with the ability to multitask
- Detail-oriented approach with ability to work under pressure to meet deadlines
- Excellent customer service skills.

**Job Types**: Full-time, Contract
Contract length: 24 months

**Experience**:

- Marketing: 2 years (preferred)


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