Care Centre Agent
2 weeks ago
The main duty of a CareCentre Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also document details of telephone conversation and actions taken, in order to make further follow-ups and corrective action as required. The CCA will correspond with CareCentre - Team Leader and CareCentre - Manager accordingly and comply to provide a customer-oriented service at all times.
**Main Responsibities**:
- Builds a customer-oriented focus in the CareCentre by providing quality actions and resolutions to their concerns and queries.
- Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.
- Answers inbound calls as well as assist customers who have specific inquiries.
- Builds customer’s interest in the services and products offered by the company.
- Provides personalized customer service of the highest level.
- Updates the existing database with changes and the status of each existing/prospective customer/member.
- Documents details of telephone conversation and actions taken.
- Corresponds with CareCentre - Supervisor and CareCentre - Manager and keep an open channel of communication.
- Maintains records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments.
- Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work.
**Minimum Requirements**:
- Bachelors Degree ; Medical background preferred.
- 2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Center’s exposure a plus.
- Physically fit to carry out duties.
- Legally permitted to work in the country of operations.
- Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Great to have you on board. Let's care for tomorrow.
-
Qatar Disha International Full time**Receptionists & Customer Service Agent (Male Female)**: Industry : Public Health care / Hospitals / Medical Clinics Exp: 2+ Years (Public Health care / Hospitals / Medical Clinics) Country / Job Location : QATAR Salary : Qatar Riyal 4000/m + Free Food, Accommodation, Transportation, Medical & Insurance Academic Qualifcation : High school or...
-
Assistant Reservations Manager
7 months ago
Qatar Talent Pal Full timePromote the Hotel’s products and services. Maintain a high level of product and service knowledge about voco Doha West Bay Suites Oversee and control daily tasks when on duty. Supervise all agents and develop them in order to handle reservation tasks properly. Records all reservations neatly and accurately on prescribed forms. Sell the voco Doha West...
-
Patient Experience Manager
7 months ago
Qatar Alfardan Medical with Northwestern Medicine Full time**Position Summary**: The Patient Experience Manager will be responsible for overseeing and enhancing the overall patient experience within Alfardan Medical with Northwestern Medicine. The role will involve developing and implementing strategies to improve patient satisfaction, managing a team of Patient Service Representatives and Call Center Agents, and...
-
Registered Nurse
2 weeks ago
Qatar Alfardan Medical with Northwestern Medicine Full time**Position Summary**: The Registered Nurse reflects the mission, vision, and values of the organization, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The registered professional clinical nurse (RN) is...
-
Senior Registered Nurse
2 days ago
Qatar سبيتار Full time**KEY ACCOUNTABILITIES & ACTIVITIES**: - Management of Nursing Care. - Quality Development and Patient Safety. - Professional Communication and Team Collaboration. **Key Generic Accountabilities**: - Systems & Processes. - HSE & Risk Management. **Necessary knowledge and Experience to be able to do the job**: - Minimum three years orthopeadic experience...
-
Specialist Obstetrics Gynecologist
7 months ago
Qatar Search PLUSHR Full time**Job Duties**: **Experience in the following areas is vital**: - Infertility and other gynecological problems - Menstrual and pre-menstrual disorders - Menopause and post-menopause - Antennal care of normal pregnancy - Management of high-risk pregnancies - Deliveries - normal, instrumental and Caesarean - Gynecological surgical procedures - Clinical...
-
Sports Medicine Physician
7 months ago
Qatar سبيتار Full time**Key Accountabilities & Activities**: - Provide primary care to patients assigned in adherence with Aspetar’s approved clinical practice guidelines. - Perform a diagnostic evaluation, developing treatment plans, and insuring comprehensive follow-up. - Work as a core member of the patient-care team to assess and interpret the patient’s strengths and/or...
-
Teacher of Early Years
4 months ago
Qatar King's College DohaQatar Full time**King's College Doha** Qatar New Quick apply **Salary**: Tax-free salary **Job type**: Full Time, Permanent **Start date**: October 2024 or January 2025 30 September 2024 **Job overview**: King's College Doha seeks to appoint an outstanding Teacher of Early Years to support the development of a prestigious school that aspires to become the best...
-
Emt
7 months ago
Qatar International SOS Full time**Overall Purpose of The Job**: **The EMT will utilize their knowledge and proficiency of evidenced-based medical practice and Intl.SOS protocols to manage unexpected and emergent situations and treat a variety of injuries and illnesses in a prompt and professional manner. **The EMT will support the provision of direct and indirect medical care to patients...
-
Customer Engineer, Machine Learning, Google Cloud
7 months ago
Qatar Talent Pal Full time**ABOUT THE JOB**: Google Cloud accelerates organisations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and...
-
Paramedic
7 months ago
Qatar International SOS Full time**Overall Purpose of The Job**: The Paramedic will utilize their knowledge and proficiency of evidenced-based medical practice and Intl.SOS protocols to manage unexpected and emergent situations and treat a variety of injuries and illnesses in a prompt and professional manner. The Paramedic will assume responsibility for assessing, planning, implementing,...
-
Associate Card Center Customer Service
4 days ago
Qatar QNB Full time**Business Unit** - QNB - Qatar**Division** - Retail Banking**Department** - Retail Banking**Country** - Qatar**Closing Date** - 10-Apr-2026 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence...
-
Kids Club Agent
2 weeks ago
Qatar Marriott International, Inc Full time**Job Number** 22180682 **Job Category** Golf, Fitness, & Entertainment **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Personally contribute to the youth program’s team goal of providing fun,...
-
Clinical Specialist Fellow
7 days ago
Qatar سبيتار Full time**Key Accountabilities & Activities**: - Surgical: _ - Observe surgical procedures and assist surgeons where possible. - Inpatient responsibilities: _ - The fellow will attend the inpatient rounds with the surgeons. - Assist patients and their families by providing information on the in-patient treatment and post-discharge care. - Clinical _ - Attend...
-
Head of Podiatry
3 months ago
Qatar سبيتار Full time**Key Accountabilities & Activities**: - Act as the head of discipline with the responsibility of ensuring that the highest level of Podiatry service is available in line with the Mission and Vision of the hospital. - Provide operational leadership to service delivery of Sports Podiatry. Oversees strategic development of the Podiatry Orthotic Laboratory....
-
Service Engineer
2 months ago
Qatar Atlas Copco Services Middle East SPC Full time**Service Engineer**: - Functional area: Service- Country: Qatar- City: Qatar- Company name: Atlas Copco Services Middle East SPC- Date of posting: Nov 7, 2024 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest...
-
Primary School Teacher
6 days ago
Qatar The Hamilton International School Full time**About Hamilton** The Hamilton International School (THIS) is one of Doha’s premier schools and opened in 2019. We offer a unique opportunity to be a class teacher in a recently opened school. Our world class facilities and exciting curriculum will attract the very best teachers, as we aim to provide amazing learning opportunities for our...
-
Primary School Teacher
7 months ago
Qatar The Hamilton International School Full time**About Hamilton** The Hamilton International School (THIS) is one of Doha’s premier schools and opened in 2019. We offer a unique opportunity to be a class teacher in a recently opened school. Our world class facilities and exciting curriculum will attract the very best teachers, as we aim to provide amazing learning opportunities for our...
-
Sen Teacher
2 days ago
Qatar The Hamilton International School Full time**About Hamilton** The Hamilton International School (THIS) is one of Doha’s premier schools and opened in 2019. We offer a unique opportunity to be an SEN teacher in a recently opened school. Our world class facilities and exciting curriculum will attract the very best teachers, as we aim to provide amazing learning opportunities for our...
-
Sen Teacher
23 hours ago
Qatar The Hamilton International SchoolQatar Full time**Salary**: - Competitive salary and benefits package - Housing allowance -Private Medical Insurance - Annual flights to your home country - Gratuity - Schooling Benefits **Job type**: Full Time, Permanent **Start date**: January 2025 5 November 2024 **Job overview**: **About Hamilton** The Hamilton International School (THIS) is one of Doha’s...