Car Rental Agent
2 weeks ago
**Job Purpose**:
The Rental Agent is responsible to facilitate the smooth process of renting vehicles to customers. The role involves providing excellent service, managing rental transactions, and ensuring customer satisfaction.
**Duties & Responsibilities**:
- Deal with customer inquiries about the availability and cost of vehicles.
- Open and close Rental Agreements and manage related documentation.
- Show customers the vehicle along with the checklist and handle related queries if any.
- Bill customers for personal rentals paid by credit card or cash for monthly, weekly, and daily rentals.
- Follow up for pending payments for monthly clients and, in the case of corporates, for the necessary Purchase Order.
- Generate invoices for all monthly rentals and provide copies for the Accounts Department.
- Prepare SRA (Statement of Rental Agreement) and send it to accounts or the concerned department on a daily basis.
- Handle incoming and outgoing correspondence from both external and internal clients of the station.
- Handle outbound reservation requests via Click4wheels.
- Prepare month-end reports for the sales supervisor (Pending payments, monthly RA & Sales Dept. Work details).
- Coordinate with Operations for service/maintenance due vehicles and the return of job-completed vehicles.
- Control and maintain the station Key Rack (DR, RR, NR/Replacement).
- Prepare the driver’s daily sheet wherever applicable.
**Requirements**:
1-2 year in client services in any industry.
- High School Diploma or equivalent. Bachelor’s degree is a plus.
- Excellent verbal and written communication skills.
- Strong customer service skills and the ability to handle customer inquiries and issues.
- Knowledge of Rental Policies.
- Good organizational skills.
- Good in Microsoft Office.
- Fluent in English. Arabic is a plus.
**Job Types**: Full-time, Permanent
Pay: QAR3,000.00 - QAR4,000.00 per month
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