Hire Desk Controller- Exp in Logistics and

23 hours ago

Doha, Qatar Manlift Group Full time

Manlift is currently hiring for a Hire Desk Controller for our Qatar Office.

Manlift is an international company specialized in renting and selling aerial work platforms and related machinery of renowned brands which include JLG, Genie, among others. Over the years, Manlift has grown into a specialist in the area of working safely and efficiently at heights in the Middle East. By

continuously investing in people, quality and innovation, Manlift has become a leading international player. With its international operation and support, Manlift can offer its customers the best possible service wherever they are.
Manlift is among the most forward thinking and proactively safe Aerial Work Platforms specialists in the world not only renting and selling units from 2m-50m but also holding a large inventory of first-class spare parts to support the ever growing numbers of after sales service agreements. Furthermore, Manlift considers working safely and efficiently at heights of paramount importance. As such, Manlift's Purpose
built training facilities have been training individuals to international standards and codes of practice since 2010.
Manlift, although relatively young, has a rich and successful history. Its primary objectives are to be attentive to its customers and to maintain the bond with them. In spite of its international growth and development, Manlift has remained small in character. This is evident in all of our product offerings, fast service, reliability and sincere attention for the customer.
We compete with our platforms, we win with our people Through engaged people, we deliver the Best Customer Experience.
- **Tasks and Responsibilities**_

This role will be responsible for efficient and effective operation of the Qatar Hire Desk functions; this will cover the AWP and Generator operations.
- Attending to incoming hire desk related calls, distributing incoming calls as required.
- Following up hire agreements, LPO’s prior to delivery of machines.
- Ensuring all paperwork is completed and filed in coordination with the Workshop Manager to ensure machines are ready to dispatch to clients.
- Arranging the correct transport to deliver the machines after coordinating with site persons and sales managers for delivery & collection times, site location details & specific site access needs.
- Preparing “pre-delivery” photographs of the machines & having them printed out and attached with the delivery notes.
- Preparing the delivery notes and providing them to the transporter.
- Maintaining current utilization reports, ops supervisor schedule reports, and equipment availability reports
- Collecting / following up for the acknowledgement by the customer / client.
- Preparing a job file against each machine & filing the documents, including delivery note acknowledgements.
- Forwarding the information and updating the “daily movement sheet”
- Scheduling and preparing off hire notes as per the instructions from customer letter and Sales Staff.
- Arranging the transport to return the equipment back in coordination with the customer
- Inspecting faxes, liaising with the Sates staff & technical staff closely, for coordination of each specific job.
- Preparing off hire notes and delivering the appropriate files to accounts dept, to generate the invoices including
- Liaising with accounts dept for any clarifications required.
- Maintaining machine movement sheets and cross checking the transport invoices.
- In conjunction with the CM, preparing damage reports, estimating cost in coordination with Technical Department and coordinating with sales staff for the generating of invoices accordingly.
- Assist in Follow-up payment of damaged equipment invoices.
- Recording required details for clients who have completed their equipment ‘familiarisation’ from operations supervisors. Including preparation of relevant documents and forwarding these to the customers.
- Having at least three alternative transport companies available at short notice.
- Prepare any relevant month end finance reports for Access Platforms’ and Generators to assist the accounts department.

Efficient and disciplined use of the “Machine availability tool” and relevant key performance indicators reports completion.

**Requirements**:

- Degree or diploma in engineering/ or management (desired)
- Minimum 3 years experience
- ERP experience is essential
- Enthusiastic and Self-motivated
- Team player with excellent communication and interpersonal skills.
- Negotiations skills
- Computer literate with proficiency in MS office

Fluent in communicating in English (reading, writing and speaking)

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

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