Mobile Service Technician

9 months ago


Doha, Qatar Thabt Gulf Digital Solution Full time

**Job description**
- **Customer Service**: Provide excellent customer service by assisting customers in selecting the right mobile device and accessories based on their needs and preferences.
- **Product Knowledge**: Stay updated on the latest features, specifications, and technology trends in the mobile industry to effectively communicate product benefits to customers.
- **Demonstrations**: Conduct product demonstrations to showcase key features and functionalities of different mobile devices to customers.
- **Upselling and Cross-selling**: Maximize sales opportunities by upselling additional products and accessories such as cases, screen protectors, and headphones.
- **Inventory Management**: Manage inventory levels by monitoring stock levels, placing orders for replenishment, and ensuring proper display of products in the store.
- **Customer Support**: Provide after-sales support, including troubleshooting technical issues, assisting with device setup, and processing warranty claims.
- **Promotions and Marketing**: Assist in implementing promotional campaigns, discounts, and marketing strategies to drive sales and increase store foot traffic.
- **Cash Handling**: Process sales transactions accurately, handle cash, and maintain proper documentation of sales records.
- **Team Collaboration**: Collaborate with team members to achieve collective sales targets and contribute to a positive work environment.

**Qualifications**:

- **Sales Experience**: Prior experience in retail sales, preferably in the mobile phone industry, is desirable.
- **Product Knowledge**: Strong understanding of mobile devices, operating systems (iOS, Android), and mobile technology trends.
- **Customer Focus**: Excellent communication and interpersonal skills with a customer-centric approach.
- **Tech-Savvy**: Comfortable using mobile devices and proficient in basic technical troubleshooting.
- **Sales Skills**: Demonstrated ability to persuade and influence customers to make purchase decisions.
- **Team Player**: Ability to work effectively in a team environment and collaborate with colleagues.
- **Organizational Skills**: Strong organizational skills with the ability to manage multiple tasks and prioritize workload effectively.
- **Flexible Schedule**: Willingness to work flexible hours, including weekends and holidays, based on the needs of the business.


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