Lead Quality

6 days ago

Doha, Qatar Qatar Airways Full time

About the role:
To monitor compliance and conformance with relevant regulations and requirements of customer airlines by performing checks and inspection in accordance with QAS Cargo’s Compliance and Conformity Check Program, with the objective of collecting statistical data.

This is includes preparation of documentation of the check/inspection process and reports/records.

Gathering data and information using CROAMIS i.e. Shipment handling information needed for the investigation of irregularities i.e. claims, complains.

Providing administrative support to Quality and Compliance Team on controlling/managing team’s documented information (Hard/e-copy).- Perform inspection activities as per defined criteria, under the direction of the Line Manager.- Gather data and information using CROAMIS i.e. shipment handling information needed for investigation of irregularities i.e. claims complaints.- Update the irregularities/complaints for the received complaints/claims/irregularities received from customers (external/internal).- Control of QAS Cargo’s IATA Manuals, which includes distribution and retrieval.- Control Calibration and verification of documented information relevant to QAS Cargo’s monitoring and measuring equipment i.e. scales, fluke, sensors.- Perform all job duties in a safe manner and obey all safety policies and procedures.- Perform other department duties related to his/her position as directed by the Head of the Department.

This role is under the Cargo division of Qatar Aviation Services (QAS)

Qatar Aviation Services (QAS) is an award winning, premier ground handling organization whose global headquarter is at Hamad International Airport (HIA), the hub airport of Qatar Airways. QAS is certified in ISAGO, ISO 9001, RA3 (Regulated Agent) and is a member of the IATA Ground Handling Partnership, proactively participating in various IATA technical groups such as IATA Ground Operations Manual, Load Control & Messaging, Ground Service Equipment & Environment and Airside Safety Group.
QAS Cargo provides services like Import & Expert Handling, Special Cargo Handling and Cool Chain, for 34 Passenger and Cargo Airlines including Qatar Airways, handling more than 1.8 million tons annually at Hamad International Airport.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible

**Qualifications**:
About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

About you:
- High School Qualification with Minimum 2 years of quality/ compliance management experience in Air Cargo industry.- Working experience on quality management system based on ISO9001, ISAGO, CEIV Pharma.- Strong organization skills to perform compliance and conformity inspection.- Strong verbal and written communication skills.- Working knowledge of handling customer’s complaints.- Extreme attention to details and time management.

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