Senior Associate

6 months ago

Doha, Qatar Qatar National Bank Full time

Role Summary

The incumbent is primarily responsible for providing effective support to the Client Management and Business Development team. The incumbent will be responsible for proactively assisting in managing client relationships (within the delegated authority), assist in on boarding/off boarding (client life cycle management), answering queries from clients and maintaining and performing ongoing daily tasks in accordance with established procedures and routines.

Role Description

Assist in the monitoring and achievement of Key Performance Indicators on agreed periodic basis for sustainable growth.

Support in upholding and creating routines to ensure cost efficient on service delivery.

Implements KPI's and best practices for Senior Associate Custody Client Management and Business Development.

Promote cost consciousness and efficiency and enhance productivity to minimize cost, avoid waste, and optimize benefits for the bank.

Act within the limits of the powers delegated to the incumbent

Assist RMs in ongoing client management tasks.

Assist in the on boarding process of new clients.

Assist in providing timely and accurate information to the external and internal auditors and the Compliance function as and when required on the custody client base and activities.

To assist customers in all their queries on Bank's product and seek solution to their requests.

Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.

Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

Develop strong working relationships with Assistant Relationship Managers and Relationship Managers and ensure two-way communication and information flow to facilitate efficient handling of client queries.

Owning the necessary reporting processes according to the requirement specified by the clients and regulators.

Assisting when it comes to on boarding new clients and off-boarding clients that have left Assist in producing prospect lists on potential custody clients and their continuous engagements.

Guide clients in to existing offerings and procedures to limit operational risk.

Assist in the regular and enhanced due diligence to keep all custody clients KYC documentation up to date.

Support the Department head in the preparation of periodic Management and Business Information reports.

Assist in the work related to AGM/EGMS and participate in meetings on behalf of custody clients and QNB's own assets.

First line of defence in the OP risk maintenance Maintain a good understanding of the client's business model, purpose and operational procedures.

Match the client needs to our Custody offerings mapping with the existing QNB Custody capabilities and procedures.

Make sure everything offered to the client has an internal procedure to cater for the service.

Work for standardization - create and up hold routines how matters should be processed Well-verse with the client on-boarding KYC screening procedures.

Develop understanding of the custody market in Qatar, identifying key trends, regulations, clients' needs and the activities of competitors.

Understanding of driving forces behind the usage of custody services.

Develop good understanding of QNB ancillary products.

Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

All other ad hoc duties/activities related to QNB that management might request from time to time to support Group Custody Team.

**Qualifications**:
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).

At least 2 years of relevant experience, preferably within a highly rated international bank.

**Required** **Special** **Skills**:
Excellent oral and written communication skills in English and Arabic (preferable).

Planning, organizing and analytical ability.

High standards of integrity and ethics.

Good people relationship and credit documentation skills and awareness of risk management concept and practices.

Understanding of the relevant laws, regulations and practices pertaining to Corporate Banking products.

Personal integrity and self-management.

Outstanding customer service orientation

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