Guest Service Agent

3 weeks ago


Doha, Qatar WHR Solution Full time

**About Company**:
Welcome to the gentle shores of the Arabian Gulf, where we invite you to embrace lifestyle change and discover a meaningful connection with yourselves, your friends, families, and the surrounding nature, which is core to the transformative experience we hope you will enjoy while staying here with us.
With over 280,000 square metres dedicated to celebrating our potential for physical, mental, and emotional health, Zulal Wellness Resort is a pioneering wellness destination in the Middle East and the first to fully embrace the philosophy of Traditional Arabic & Islamic Medicine (TAIM).

**Job Descriptions**:
**KEY OPERATIONAL RESPONSIBILITIES**:
Deliver smooth check in/out experience.
Guide the guests during their transformative journeys in the Resort by constant coordination with other departments.
Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
Anticipate all guest needs and handle inquiries.
Knowledgeable of the resort products and services, including room types, rates, relative features and facilities, food and beverage outlets, promotions, and Resort retreats.

**QUALIFICATIONS**:
BSc/BA in Business Administration preferred or equivalent.
Fluent spoken English and Arabic any additional language is a plus.
Hotel systems knowledge - Opera, Nuvola, Saflock. Strong communication and interpersonal skills.
Guest complaints handling, and problem solving.
Ability to work cohesively with fellow colleague.
Experience working with multicultural teams.
2 years of relevant work experience.
Service focused personality.
Intellectual curiosity and emotional intelligence

**Skills Required**:
**Compensation & Benefits**:

- N/A


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