Microsoft Dynamics 365 Functional Consultant

3 days ago


Doha, Qatar Metazyber Technologies Full time

**Job Summary**:
A Dynamics 365 Functional Consultant will take end to end ownership of the Dynamics 365
existing configuration/new implementation and be responsible for the scope of the project.
and work closely with key stakeholders to understand the business requirements and
technical environment to achieve optimal solution.

**Key Responsibilities**:

- Support internal & external users for E-services solution -> Microsoft Dynamic CRM and Field service and related integrations, E - Portal users, mobile app.
- Fix missing data issues and finding out reasons why document is not gone through expected process and fixing issue if any.
- Assist External End Users by receiving phone calls and answering their enquiries and closing their cases and requests along with assisting walk-in end users to finishD365 CRM requests, inquiries, and Transactions.
- Maintaining tickets for each and every support call is a must.
- Execute design and discovery workshops.
- Design Dynamics 365 solutions using configuration.
- Hands-on experience in the implementation of Dynamics 365 Customer Engagement and Dynamics 365 field Service.
- Hands-on experience with power bi dashboards.
- Adapt to different end-user learning styles when training, gathering requirements, etc.
- Create BRD’s, SSD’s for clients, including MS word, PowerPoint presentations and Visio workflows regarding functional and technical requirements, design, training, process engineering, etc.
- Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; plan and assist the team in drafting statements of work to include estimation of effort/cost.
- Conduct hands-on configuration of the various components of Microsoft Dynamics 365 CE and Filed service.
- Build positive client relationships by developing an understanding of the client’s business processes.
- Develop analytical and insightful recommendations to meet deliverable targets, and complete project tasks within budget and to customer satisfaction.
- Perform requirements gathering, Business Process Analysis.
- Understand customer requirements and advise project team on highly specialized, complex solutions architecture and implementation.
- Deliver presentations to all levels of management.
- User experience (UX) focuses on having a deep understanding of users, what they need, what they value, their abilities, and their limitations. It also takes into account the business goals and objectives of the group managing the project.

**Job Types**: Full-time, Contract
Contract length: 36 months

**Experience**:

- MS Dynamics Implementation & Configurations: 3 years (preferred)
- Dot Net Programming (D 365): 3 years (preferred)

**Language**:

- Arabic (required)

Application Deadline: 05/10/2024



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