Skincare Specialist

3 months ago

Doha, Qatar Al-Futtaim Full time

**Job Requisition ID**:163807

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**Overview of the role**

**What you will do**
Profit Financial
- Supports selling plans to deliver sales budget
- Carry out planogram and price change and maintain store appearance and merchandising standards
- Monitor stock level & ensure regular replenishment of stocks
- Conduct make overs for customers
- Ensures proper safekeeping of all store merchandise to prevent shoplifting, damages and pilferages.
- Monitors and updates report on product shelf life
- Consolidates frequently asked products and recommends new SKUs to the Store Manager and submits to Program Lead.
- Consolidates customer profile in relation to customer queries, concerns and submits to Store Manager.
- Recommends category building activities (e.g. animations, hair and skin analysis, make over etc.)
- Recommends relocation and meter reallocation of product display relevant to store customer profile and category performance analysis.
- Provides information to customers on regimen building

Commercial
- Monitors and delivers 100% Brand Product availability
- Monitors replenishments of stocks and product housekeeping in the selling area.
- Cleans and Maintains make up applicators and tools.
- Ensures highlighting and cross-selling of EXCLUSIVE products on planograms and Off Shelf Displays related to product use.
- Checks proper implementation of promo call outs, hero display, price change etc.
- Attends to customers complaints with sincerity and understanding.
- Handle customer queries on beauty & skincare product knowledge and offer advise professionally aligned with the Brand of Service Standards.
- Follow through on customer’s feedback and requests
- Stay updated on industry trends, new products, and emerging skincare technologies.
- Educate customers on the benefits of various products, including how they address specific skincare concerns.
- Conduct personalized skincare consultations, including skin analysis, to understand customer concerns and goals.
- Provide expert recommendations on skincare products and regimens tailored to individual needs.
- Demonstrate product usage techniques and educate customers on proper skincare routines.

Process
- Aligns with Store Manager on submission of sales tracker
- Maintains adherence to planogram implementation.
- Ensures all products display in the selling area are in good condition and near expiry and damages products are pulled out from the selling area.
- Use of appropriate Marketing Collaterals

People
- Plans and monitors Personal Development Plans In role development interventions.
- Ensures timely submission of Performance Review
- Implements action plans for employee engagements.
- Strictly adheres to company policies and procedures (Code of Conduct, ROS, Data Governance).

**Required skills to be successful**
- Good knowledge of the beauty industry and trends Retail operational skills (stock, VM, systems, cash ) Computer skills
- Management skills
- Empathy Customer service and results oriented Leadership and problem-solving skills
- Excellent relationship skills
- Integrity and trust dealing with ambiguity
- Proactive with good team spirit and able to take initiatives

Key Competencies:

- Customer Focus: Demonstrates a passion for skincare and a commitment to delivering outstanding customer experiences.
- Product Expertise: Possesses a deep understanding of skincare science and can articulate this knowledge to customers.
- Sales Ability: Skilled in driving sales through personalized consultations and product recommendations.
- Adaptability: Comfortable working in a fast-paced environment and able to adapt to changing customer needs and market trends.

**What equips you for the role**
- Education: Degree in Pharmaceuticals, dermatology, and cosmetology or a related field is preferred.
- Minimum Experience and Knowledge: Min 3 to 5 years of experience in retail and team management with a focus on beauty products. Prior experience in skincare consultation or sales is advantageous

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