Front Office Manager at The Plaza Doha Lxr Hotels

1 week ago

Doha, Qatar Hilton Full time

Front Office Manager at The Plaza Doha LXR Hotels & Resorts

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

**What will I be doing?**

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings and produce minutes
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary

**What are we looking for?**

A Front Office Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Arabic Speaker
- A degree or diploma in Hotel Management or equivalent
- A minimum of 3 years of Front Office managerial experience in a luxury hotel
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Experience of managing people and developing people
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Familiar with Property Management Systems
- A degree or diploma in Hotel Management or equivalent

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Procurement Manager at The Plaza Doha LXR Hotels

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Worldwide, Inc. Full time

    Job Description - Procurement Manager at The Plaza Doha LXR Hotels & Resorts (HOT0AP7H) Job Description Procurement Manager at The Plaza Doha LXR Hotels & Resorts ( Job Number: HOT0AP7H ) Work Locations Work Locations : The Plaza Doha, LXR Hotel & Resorts Saeed Bin Al Aas St; C Ring Road Umm Ghuwailina Area Doha A Procurement Manager will manage the...

  • Hostess at The Plaza Doha, LXR Hotels

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Worldwide, Inc. Full time

    Job Description - Hostess at The Plaza Doha, LXR Hotels & Resorts (HOT0APDH) Job Description Hostess at The Plaza Doha, LXR Hotels & Resorts ( Job Number: HOT0APDH ) Work Locations Work Locations : The Plaza Doha, LXR Hotel & Resorts Saeed Bin Al Aas St; C Ring Road Umm Ghuwailina Area Doha A Hostess is responsible for seating guests and managing...

  • Finance Manager at The Plaza Doha, LXR Hotels

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Worldwide, Inc. Full time

    Job Description - Finance Manager at The Plaza Doha, LXR Hotels & Resorts (HOT0AOBP) Job Description Finance Manager at The Plaza Doha, LXR Hotels & Resorts ( Job Number: HOT0AOBP ) Work Locations Work Locations : The Plaza Doha, LXR Hotel & Resorts Saeed Bin Al Aas St; C Ring Road Umm Ghuwailina Area Doha The role aims to be recognized as trusted...

  • Director of Marketing at The Plaza Doha, LXR Hotels

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Worldwide, Inc. Full time

    Job Description - Director of Marketing at The Plaza Doha, LXR Hotels & Resorts (HOT0AN51) Job Description Director of Marketing at The Plaza Doha, LXR Hotels & Resorts ( Job Number: HOT0AN51 ) Work Locations Work Locations : The Plaza Doha, LXR Hotel & Resorts Saeed Bin Al Aas St; C Ring Road Umm Ghuwailina Area Doha The Director of Marketing will be...

  • Videographer/Photographer at The Plaza Doha, LXR Hotels

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    A Videographer/Photographer at The Plaza Doha, LXR Hotels & Resorts, is responsible for the hotel's advertising. As a crucial member of the marketing and creative team, you will play a vital role in capturing visually stunning content that mirrors our brand's luxury and sophistication.What Will I Be Doing?As a Videographer/Photographer, you will:Serve as the...

  • Front Office Manager

    4 weeks ago

    Doha, Qatar Millennium Plaza Doha Full time

    As a Front Office Manager at Millennium Plaza Doha, you are responsible to oversee all aspects that impact guest service and hotel operations, with a focus on optimizing revenue and ensuring excellence in every interaction. Your responsibilities include managing room availability and overseeing daily Front Office functions, including guest check-in and...

  • F&B Server at The Plaza Doha, LXR Hotels

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Worldwide, Inc. Full time

    Job Description - F&B Server at The Plaza Doha, LXR Hotels & Resorts (HOT0APDM) Job Description F&B Server at The Plaza Doha, LXR Hotels & Resorts ( Job Number: HOT0APDM ) Work Locations Work Locations : The Plaza Doha, LXR Hotel & Resorts Saeed Bin Al Aas St; C Ring Road Umm Ghuwailina Area Doha A Server is responsible for serving guests in a...

  • Barista/Barman at The Plaza Doha, LXR Hotels

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Worldwide, Inc. Full time

    Job Description - Barista/Barman at The Plaza Doha, LXR Hotels & Resorts (HOT0AP69) Job Description Barista/Barman at The Plaza Doha, LXR Hotels & Resorts ( Job Number: HOT0AP69 ) Work Locations Work Locations : The Plaza Doha, LXR Hotel & Resorts Saeed Bin Al Aas St; C Ring Road Umm Ghuwailina Area Doha A Barista/Barman is responsible for providing...

  • Videographer/photographer at The Plaza Doha, Lxr

    3 weeks ago

    Doha, Qatar Hilton Full time

    Videographer/Photographer at The Plaza Doha, LXR Hotels & Resorts A Videographer/Photographer at The Plaza Doha, LXR Hotels & Resorts, is responsible for the overall advertising of the hotel. As a key member of our marketing and creative team, you will play a crucial role in capturing and curating visually stunning content that reflects the essence of our...

  • Duty Manager

    3 months ago

    Doha, Qatar Hilton Full time

    Duty Manager - The Plaza Doha, LXR Hotels & Resorts A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially...

  • Finance Manager at The Plaza Doha, LXR Hotels

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    Finance Manager at The Plaza Doha, LXR Hotels & Resortslocation Doha, Ad Dawḩah, Qatar category Hotel The Plaza Doha, LXR Hotel & Resorts Full-time HOT0AOBP Posted: Jun 1st 2024 JOB DESCRIPTION The role aims to be recognized as trusted advisors to the business. This role supports their finance leader to develop their finance team and enables them to...

  • Procurement Manager at The Plaza Doha Lxr Hotels

    3 weeks ago

    Doha, Qatar Hilton Full time

    Procurement Manager at The Plaza Doha LXR Hotels & Resorts A Procurement Manager will manage the Purchasing Department to accurately purchase and stock goods and other equipment for the hotel. **What will I be doing?** As a Procurement Manager, you will supervise the Purchasing Department in its efforts to manage the purchase of all the goods and...

  • Front Office Manager

    4 weeks ago

    Doha, Qatar Crowne Plaza Hotels & Resorts Full time

    We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting...

  • Director of Front Office

    3 weeks ago

    Doha, Qatar Crowne Plaza Hotels & Resorts Full time

    We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting...

  • Front Office Manager at The Plaza Doha LXR Hotels

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.What will I be doing?As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel...

  • Front Office Manager at The Plaza Doha LXR Hotels

    1 month ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.What will I be doing?As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel...

  • Front Office Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Crowne Plaza Hotels & Resorts Full time

    We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting...

  • Director of Front Office

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Crowne Plaza Hotels & Resorts Full time

    We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your...

  • Procurement Manager at The Plaza Doha Lxr Hotels

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    Procurement Manager at The Plaza Doha LXR Hotels & ResortsA Procurement Manager will manage the Purchasing Department to accurately purchase and stock goods and other equipment for the hotel.What will I be doing?As a Procurement Manager, you will supervise the Purchasing Department in its efforts to manage the purchase of all the goods and equipment that the...

  • Finance Manager at The Plaza Doha, Lxr Hotels

    1 month ago

    Doha, Qatar Hilton Full time

    Finance Manager at The Plaza Doha, LXR Hotels & Resorts The role aims to be recognized as trusted advisors to the business. This role supports their finance leader to develop their finance team and enables them to Thrive. The role communicates with impact to all stakeholders, ensures a robust control and compliance environment and is aware of the EMEA...