Switchboard Operator

**Olgoonik is an Equal Opportunity Employer - EEO AA M/F/Vet/Disability**:
Olgoonik is a strong family of professional contracting companies established to create benefits for our Alaska Native shareholders and fueled by the belief that to do so our operations must remain of the highest quality, our employees qualified and principled, and our commitment to safety and every client’s mission unconditional.

From our roots in Alaska’s Arctic to our operations in South America, Europe, Asia, Africa and the Middle East, our experienced and dependable workforce consistently delivers results through a sharp combination of innovation and practicality.

**Switchboard Operator**:
**Overview**:
This position is located in the Coordinator of Afghan Relocation Efforts (CARE) Office, in the U.S. Department of State (DOS) in Doha, Qatar at Camp As Sayliyah (CAS). The incumbent serves as the Camp As Sayliyah’s (CAS) telephone switchboard operator with responsibility for receiving and placing long distance telephone calls on behalf of the mission and its personnel. The incumbent is responsible for providing general information to callers and transferring outside calls to the offices solicited by callers. The incumbent also fills additional roles within the mission to include IRM Customer Service Representative, Alternate Mail Clerk, Timekeeper, and provides IRM section-specific procurement support.

**_*This position is contingent upon award of contract._**

***Primary Responsibilities**:

- The Incumbent receives calls from inside and outside the Embassy/AM Center and places all outgoing calls, both personal and official.
- The Incumbent connects Conference calls, long distance calls which frequently require complex routing.
- The Incumbent furnishes limited required information to the callers while maintaining maximum security awareness.
- The incumbent takes extreme care on threat calls and informs the RSO about these calls.
- The incumbent serves as information operator by updating Post telephone numbers and names to shared D-plus telephone directory on OPENNET which are arranged alphabetically, numerically and by organization, structure and by function.
- The incumbent also provides general information and assists callers in locating the parties they seek using directories, organizational listings, and the mission locator.
- The incumbent oversees the use of IVG lines and VoIP lines from the switchboard for official and personal calls for all American personnel and reports to the Supervisor in case of failure of communication lines.

**Education and/or Experience**:
Successful completion of high school or local equivalent.

***Knowledge, Skills, and Abilities**:

- Minimum of two (2) years’ experience required as telephone operator/handling external telephone calls as part of job.****:

- Working knowledge of government contracting.
- Must be proficient with Microsoft Office suite of products including: Word, Excel, PowerPoint and Outlook.
- Interpersonal skills sufficient to positively influence staff and client are required.
- Must demonstrate a good attitude and ability to work as a member of a team.
- Position requires self-motivation and the ability to work effectively under a minimum of supervision.

**Certificates, Licenses, Registrations**:
None

***Security Clearance**:
Must have a Moderate Risk Public Trust (MRPT).

**Additional Details**:

- Subsidiary: Olgoonik Solutions, LLC
- FLSA: Non-Exempt
- Requisition Nbr: 2013710

**Olgoonik is an Equal Opportunity Employer - EEO AA M/F/Vet/Disability**:
Olgoonik is an equal opportunity employer in all aspects of employment to all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, age, disability, genetic information, or veteran status. As an Alaska Native Corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.