Senior Broadcast IT Engineer

3 months ago


Doha, Qatar Al Jazeera Media Network Full time

**Job Summary**:
**Key Responsibilities**:

- Monitor and maintain AJMN’s Broadcast Systems stability and performance at Doha and Global locations and resolve any impact to service, ensure key performance indicators, and service level agreements are met.
- Identify and resolve faults, incidents, problems, service requests and change requests from the AJMN Service Desk in a professional manner to agreed service levels.
- React to security incidents by performing necessary operations as determined by the Incident Response team.
- Ensure that problems are documented with detailed diagnosis that is accurate and compliant with existing processes.

**Other Responsibilities**:

- Point of escalation for Broadcast IT engineers on critical and complex systems issues
- Maintain accurate Broadcast systems information for provisioned servers and systems.
- Coordinate with other Technology teams
- Support multiple Technology teams across the whole of Al Jazeera locally in Doha and globally
- Proactive in detecting Broadcast systems issues and ensuring systems quality.
- Actively transfer information between one shift and the next.
- Mentor for new and current Broadcast IT Engineers.

**Education and Experience**:

- Bachelor or higher in IT, Computer Science or related field or exceptional prior experience
- Broadcast Engineer certification by Society of Broadcast Engineers preferred
- 6+ years in Broadcast and Technology domain



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