Retail Operations Manager

1 week ago


Doha, Qatar F.A.C.T Full time

We are looking for a results driven Arabic speaking Retail Stores Operation Manager to be responsible for the overall store management (KIDS, WOMEN & MEN)
- Enhance customer satisfaction.
- Meet sales and profitability goals and manage staff effectively.
- Supervising assistant store managers.

**Responsibilities**
- Develop business strategies to raise our customers, pool, expand store traffic and optimize profitability.
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff Ensure high levels of customers satisfaction through excellent service.
- Complete store administration and ensure compliance with policies and procedures.
- Maintain outstanding store condition and visual merchandising standards.
- Report on buying trends, customer needs, profits etc.
- Propose innovative ideas to increase market share.
- Conduct personnel performance appraisals to assess training needs and build career paths.
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Be a shining example of well behaviour and high performance.
- Additional duties as needed.

**Requirements**:

- Worked in a fast pace, high turnover store
- 2 to 3 years of management
- Relevant Experience in similar role
- The ability to plan and prioritise workloads and delegate accordingly
- The ability to multi-task and work under pressure
- To manage and lead the team ensuring a consistent and exceptional standard of customer service in the store, ensuring the team members are engaging, acknowledging, courteous, develop an excellent product knowledge to engage with the customers

**Salary**: From QAR8,000.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)


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