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Waiter / Waitress

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Doha, Qatar Zabeel Groups Full time

As the world's largest family of luxury hotels, we all take great pride in being Waiter / Waitress in our stores. Our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

Located on Doha's longest private beach and nestled in landscaped gardens, We have feature 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa. Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

As a Waiter / Waitress, you will be responsible for providing courteous and efficient service of food and beverage to guests at all times. You will provide fast, professional and friendly service to all the guests and maintain a healthy work environment with cooperation to fellow colleagues from your team and the entire hotel.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

- Minimum one year of experience as a Waiter / Waitress or a similar role in a luxury hotel and/or resort or restaurant
- Good communication and interpersonal skills
- Ability to work in a fast-paced environment
- Ability to work well with a diverse team
- Flexibility in shiftsWe’ll reward all your hard work with competitive salary and benefits.
- This role is contributing to the service team’s efforts by presenting a positive first impression of the establishment’s friendliness, excellent service and high standards. The waiter/waitress ensures that guests are provided with an outstanding customer service and actively helps to improve their overall dining experience, resolving any arising issues immediately or in consultation with senior restaurant line management.

**Requirements**:

- Greets and serves each guest with a friendly and courteous attitude
- Ensures understanding of daily specials, internal promotions or menu changes
- Ensure efficient, smooth communication between BOH and FOH
- Delivers food/ beverages in a timely manner without any delay to enhance table turnaround times
- Seeks to minimize food wastage, spillage and breakage at all times
- Clears table, cutlery, plates as per service sequence supported by the runner
- Assists in keeping the restaurant clean and safe
- Follows all cash handling procedures and policies
- Reports on duty on time in correct uniform/ grooming standards
- Adheres to set HACCP, ISO guidelines and food safety standards at all times
- Escalates any customer complaints/ issues immediately to Senior Management or direct line management for prompt resolution
- Trains runner on correct service standards, hygiene guidelines
- Knows and memorizes the seating chart/ outline
- Understands key functionalities of MICROS system
- Participates in functions and activities with other outlets when required
- Knows and recalls provenance, ingredients per menu items
- Advises BOH on customer’s food intolerance
- Diploma/Certificate or Bachelor in Hospitality/ Tourism industry essential
- Equivalent vocational qualification obtained working for a 4/5 star hotel or fine dining restaurant
- Must have least 1-2 years work experience in hospitality, restaurants or fine dining environment
- Excellent command of English, Arabic desirable
- Must have excellent interpersonal skills and confidence
- Understanding of MICROS
- Knowledge of HACCP, ISO standards.