Duty Manager

7 months ago

Doha, Qatar Qatar Airways Full time

In this role as a Duty Manager for Laundry within QACC, you would be responsible to handle an Operations Shift independently and able to control the unit activities as a whole, if need arises.

**Key Responsibilities**:

- Manage all operational aspects of the department during the shift and ensure that all products are delivered to agreed standards within budget, to agreed standards and within the hygiene procedures.
- Implement management instructions including customer service packing and handling, food safety, HACCP (Hazard Analysis Critical Control Point), Quality control and Health and Safety.
- Ensure that full safety program is implemented and the compliance of Department with all documents that should be used during training and monitoring.
- Suggest operational solutions by analyzing systems and procedures that are currently in place and proposing alterations to current procedures to increase efficiencies.
- Liaise with airline representative to ensure the policies/procedures relevant to our operation are implemented.
- Report all non-conformances, investigates and any ensure corrective actions are implemented and reported to the Senior Management.
- Responsible for implementing security instruction, safe working practices and procedures in accordance with QR policies.
- Conduct spot-checks internally and externally in order to ensure that operations are carried on as per the airline standards on schedule.
- Liaise regularly with sections like Administration, Assembly, Ware Wash, Equipment, Laundry and Service Delivery to ensure proper communication at all times with regard to equipment requirement and special services.
- Comply with and practice QR Occupational Health and Safety policy and Procedures.
- Manage the maintenance of QACC machinery by coordinating with maintenance and other service providers regarding the maintenance schedule and reporting any maintenance discrepancies during the day.
- Prepare clear reports with facts and figures in case of flight delays/accident/incident or any operational Emergencies.
- Create appropriate audit programs to provide an objective, measurable assessment of the department’s performance.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

**Qualifications**:

- High School Qualification / Vocational Qualification / Diploma or equivalent / Bachelor’s Degree
- Minimum 4 years of relevant experience
- Specialized knowledge of catering operations and roistering/scheduling
- Ability to manage the working hours and ensure productivity of manpower effectively
- Ability to perform under high work pressure
- Effective communication /presentation skills
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

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