IT Engineer

Description
Applications
- Fully responsible for managing internal ticketing tool for user queries related to eBilling and CE.
- Participate in and contribute to identifying requirements and new opportunities related to eBilling system & CE.
- Provide user trainings as needed. Participate in the development of training materials and assist in conducting training.
- Create and maintain documentation for operational and security audit.
- Support IT Manager and Senior Consultants with various duties.
- Weekly reporting of the ongoing task and progress to the reporting head.
Policies, Systems, Processes & Procedures
- Follow policies, systems, and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
Continuous Improvement
- Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Reporting
- Prepare sectional statements and reports timely and accurately to meet Qatar and department requirements, policies, and quality standards.
Related Assignments
- The job holder may be required to undertake additional duties, which may be reasonably expected and forms part of the function of the job.
5. COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal
- IT Department
- Customer Service Dept External
- IT Vendors
6. CONTEXT, WORK ENVIRONMENT & DECISION-MAKING AUTHORITY:

- The job holder may exercise financial authority as per the level established by Qatar management and stipulated in the authority matrix.
- Key decisions having significant impact on the department are referred to the IT Manager for approval before implementation.
7. QUALIFICATIONS, EXPERIENCE & SKILLS
Minimum Qualifications:

- Bachelor’s degree in Computer Science, Computer Engineering, or a related field
- MS Dynamics 365 certification in D365 Sales and Customer service.
Minimum Experience:

- 3+ years of experience in an implementation or support role in D365 for sales and customer services.
Job-Specific Skills (Generic / Technical):

- Proficiency in English
- Excellent analytical thinking and problem-solving skills
- Excellent communication and inter-personal skills
- Participation in a minimum of one MS full life cycle Dynamics 365 for Sales Customer service and field service implementations projects in a role of Functional consultants
- Experience in D365 for Sales environment and release.
- Experience in Power platform.
Desirable skills:

- Experience with MS Dynamics 365 F&O module like Finance, SCM and Projects,
- Experience in Power BI.

**IT Engineer - Corporate Applications (as CRM Functional Support Analyst)**

**Job Type**: Long Term
Location: Doha
Experience: 5 + years
Job Category: Engineering
Posted 5 mins ago