Senior Coordinator

3 weeks ago


Qatar Milaha Full time

**Description**

**Key Roles & Responsibilities**
**Invoice Disputes**
1. Swiftly resolve invoice disputes with customers and internal clients by coordinating internally with AR Team, Customer Service Rep., and Dept. Manager to ensure quick resolution and optimize & improve cash recovery.
2. Own all invoice disputes & complex claims history, timeline, narrative of events, root cause, decision reasons etc are on hand and both the file details & verbal report can can be provided to management at any given time.
3. Respond promptly to invoice disputes and claims (i.e. damage, cargo lose etc) of customers within the KPI response time specified by the Manager, including response time, resolution/rejection time etc.
4. Diligently maintain records (& log, tracker etc) of disputes & claims, and establish the right formatting and analysis for client meeting, discussion and resolution (& update in system & trackers)
5. Influence and provide Subject Matter Expertise (SME) to business & Accounts Receivable (AR) Policies and Procedures regarding invoice-to-collection process, to ensure they are shaped and moulded in a way that optimizes cash recovery.
**General Customer Service**
6. Communicate to the clients/customers regarding the cargo which have been shipped via land, air and sea freight to ensure these have reached them.
7. Respond to all requests for quotations from internal parties within 24 hours from initial receipt and provide reports to the Supervisor - Customer Relationship
8. Monitor the shipments on a daily basis, deal with any issues that may have occurred (like any lost shipments, SOB status, Shipment status, Container loading and positioning, Quoting)
9. Liaise with all overseas agents ,major shipping lines and airlines in procuring the best rates as per the customer’s requirements
10. Participate in the business activities for the company in cooperation with the Business development team and other relevant departments to ensure proper coordination of orders or customer’s requirements is highly maintained
11. Coordinate with the operation department to find solutions and resolve matters in relation to customer’s queries.
12. Ensure a high level of customer satisfaction and maintain closed contact with all customers - including follow up on concerns or other issues
13. Assist A/R collections and support team members when needed
**Other**
14. Perform other job-related duties as assigned.

**Qualifications**

**Education & Professional Qualification**:
Diploma (degree preferred)

**Professional Experience**:
Minimum of 3-5 years’ of experience. Preferred Freight Forwarding (customer service/operations)

Preferred experience & knowledge of the Qatar logistics market

Preferred experience & knowledge of local and regional customs procedure and legislation

**Geographic Experience**:
GCC or other countries in a similar business setting.

**Computer Skills**:
MS Office skills (Outlook, EXCEL, PowerPoint)

Exposure and knowledge of Freight IT systems/ tools to enable business improvements

**Language Skills**:
Fluent in English, both written and spoken

**Market/Industry/Functional Knowledge**:

- Achievement Orientation-Undertakes and is results oriented. Takes charge, shows self-motivation and ambition for personal and professional achievements. Has a competitive drive to get things done.
- Relationship Building-Builds relationships and networks; works through and with others. Communicates and negotiates effectively and persuasively.
- Analytical Thinking-Analyses problems effectively and solves complex issues. Considers the long-term impact and anticipates future consequences and trends. Creates new insights and generates innovative solutions.
- Creative Thinking-Searches for the new and different. Out-of-the box thinking creates new insights. Generates new concepts.
- Customer Focus-Is service oriented and dedicated to meeting requirements of internal and external customers. Maintains effective relationships and handles difficult customers tactfully. Acts with the customer in mind.

**Job***: Business Support

**Organization***: Freight-Forwarding

**Job Posting***: Jan 31, 2023
**Unposting Date***: Feb 15, 2023


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