Card Risk Analyst
4 days ago
Division:
City: Doha
Vacancies: 1
Job Function:
Employment Type: Mid Level
**Job Description**:
Job Purpose Summary:
The incumbent will be primarily responsible for monitoring the SmartVista system (24/7) and act as the point of contact to Cards customers for potential suspicious transactions.
Essential Duties & Responsibilities by Dimensions:
A. Shareholder & Financial:
- Analyze credit and debit card usage trends (by merchant, country, product, etc) to identify, monitor and manage the fraud risk of the Group’s card business and take the necessary corrective/ remedial action on timely basis to prevent card fraud losses.
B. Customer (Internal & External):
- Liaise with Cardholders to confirm suspected card fraud and take the necessary actions to replace the card and reimburse the cardholder in a timely manner.
- Build and maintain strong and effective relationship with all other related units to achieve the Group’s goals/ objectives.
C. Internal (Processes, Products, Regulatory):
- Monitor the system and examine the same for suspicious Cards transactions.
- Focus on transactions from identified high risk countries and classify the same if necessary.
- Contact the concerned cardholder to confirm identified suspicious transactions and put the card in “restricted card” status if required to prevent fraudulent activities.
- Deal with all customer requests/ complaints in a professional way to bring about a positive outcome.
- Maintain data standards, including adherence to the Data Protection Act and the Group’s policies & procedures.
- Respect the authorities delegated to him.
- Actively participate in staff meetings for performance assessment and guidance and discuss and resolve concerns/ issues, if any.
D. Learning & Knowledge:
- Identify areas for professional development of self and act to enhance professional development.
E. Other:
- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
Education/Experience Requirements:
- Some ‘card fraud monitoring’ experience required
Required Special Skills:
- Good people relationship
- Ability to follow standards and procedures, evaluate problems and take appropriate actions.
- Excellent oral and written communication skills in English and Arabic (preferable).
- Personal integrity and self-management.
- Outstanding problem solving and decision making skills.
- Planning, organizing and analytical ability.
- Ability to work with teams from diverse cultural backgrounds.
Operating Environment/ Location:
- The referenced position will be based in Qatar and will involve liaison with the support functions at HO.
Framework and Boundaries:
- Group’s overall strategic plan.
- Budgetary targets.
- Applicable policies and procedures.
- Relevant regulatory pronouncements of the applicable local and international regulators and related best practices.
- Delegated authorities as per the delegation of authorities’ structure.
Communications and Working Relationships:
- Divisional and departmental officers of Retail Banking, Infrastructure Services and all other related divisional/ departmental officers.
**Responsibilities**:
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