Duty Manager

3 days ago

Doha, Qatar Crowne Plaza Hotels & Resorts Full time

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues, and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza, and Holiday Inn Doha - The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Team Member, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location

The primary responsibility of this role is to structure the Front Office Department policies and procedures to deliver “Great Hotels, Guests Love” and create the right environment in which our colleagues can experience our Winning Ways and IHG® commitment. The Guest Experience Manager is responsible for managing a team, in order to deliver the highest level of service to all guests. Particular attention must be given to the recognition of the VIP and long-term guests, IHG Rewards Club Members, and Royal Ambassadors. In the Role of Guest Experience Manager, you will be required to work closely with the Duty Managers and other operational managers to ensure synergies exist between sections and to ensure all Front Office operations run in an efficient and effective manner.

A little taste of your day-to-day:

- Excellent Knowledge of Front office services
- Committed to delivering high levels of customer service
- Excellent interpersonal and problem-solving abilities
- Ability to focus attention on guest needs, keeping calm and courteous at all times
- Multi-tasking skills and ability to perform well under pressure in a fast-paced environment
- Ability to work in a fast-paced environment, strong organizational skills, and prioritize workload.
- Exceptional personal presentation and communication skills
- Ability to work collaboratively as part of a team
- Attentiveness and patience with guests
- Flexibility to respond to a range of different work situations
- Flexibility to respond quickly and positively to a range of work situations
- Passion for delivering exceptional levels of guest service

What we need from you
- Knowledge of Opera and Telephone Switchboard
- A minimum of 2-3 years as Duty Manager or similar role in a branded hotel
- Excellent communication skills in Arabic and English
- Proficiency in Microsoft Office software: Word, Excel, and PowerPoint
- Strong presentation skills and communication skills.
- Demonstrated capacity to work with an agile and open mind in a complex and multinational work environment alongside talented and strong-minded colleagues
- Ability to work under pressure and be determined to meet calendar target

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our wellbeing

framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll beco

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