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Project Assistant

1 month ago

Doha, Qatar International Organization for Migration Full time

Position Title**:Project Assistant (Case Management) - Language Requirements**

Duty Station**:Doha, Qatar**

Classification**:General Service Staff, G-4**

Type of Appointment**:One Year Fixed Term, with possibility of extension**

Estimated Start Date**:As soon as possible**

Closing Date**:26 September 2024**
- Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants._

Applications are welcome from first
- Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo_
- (the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See;_
- Iceland; Kiribati; Lao People's Democratic Republic (the); Madagascar;_
- Marshall Islands; Micronesia (Federated States of); Namibia; Nauru;_
- Palau; Saint Kitts and Nevis; Solomon Islands; Suriname; The Bahamas;_
- Tonga; Tuvalu; Uzbekistan; Vanuatu_
- **Context**:_

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to 85,000 or more refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. Some 1200 multi-disciplinary staff members work in support of the USRAP which has an annual budget in the range of USD 200 million. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.

Under the overall supervision of the Project Officer (Pipeline Management & Scheduling, RSC MENA in Qatar, and the direct supervision of the Senior Project Assistant (Case Management) and in collaboration with relevant units at CAS and regional office (RO) the successful for undertaking and guiding case management activities, with the following duties and responsibilities:

- **Core Functions / Responsibilities**:_

1. Undertake case management activities in an assigned area or areas, such as file integrity, program access, prescreening, field team, adjudications support, scheduling or pre-departure services.

2. Assist in the efficient and effective management of refugee case files and medical records, including, if assigned, undertaking such duties as creating new case files, distributing case files, filing returned files, keeping accurate and comprehensive track of files through the file tracking system, scanning files and transforming case files into travel packets.

3. Undertake refugee formfill interviews for the purposes of recording biographical information, including, if assigned, accurately completing necessary forms, correctly entering data into the Worldwide Refugee Admissions Program System (WRAPS) and other databases, scanning, photocopying, attaching and filing documents, translating basic documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).

4. Assist with the organization and/or scheduling of refugee appointments, including, if assigned, running ad hoc reports, entering data into schedules in WRAPS or another database, updating schedules, issuing notifications, visiting applicants in camps and other locations to relay appointment information, and/or assisting with circuit ride logistics.

5. Assist with the adjudication of refugee case files by providing, if assigned, interpretation during interviews, data entry services, logístical support and assisting with the notification of results to refugee applicants as needed.

6. Update WRAPS with biographical and other sensitive information such as interview dates, US Citizenship and Immigration Services (USCIS) interview and fingerprint results, medical data and resettlement location preferences, and, if assigned, activate processes such as program access verification, security checks or assurances as required.

7. Undertake quality assurance checks of refugee files and case data in WRAPS as directed by Case Management team members or supervisors.

8. Provide regular reports on work being accomplished to the Project Focal Point, Case Management, and/or supervisors and team members.

9. Undertake duty travel as needed to participate in meetings or training.

10. Demonstrate a solid understanding of the USRAP, SOPs and WRAPS, as well as the ability to remain professional, impartial and unbiased during all interactions with refugee applicants and colleagues.

11. Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line