Airport Station Manager

5 days ago

Doha, Qatar Qatar Airways Full time

About the role

The position will be responsible for all the station that Other Airlines (OAL) operates within Qatar.Ensure that the Airport Operation runs smoothly, in a cost effective manner, conformingto safety and security requirements. The post holder is responsible for ensuring internal/external customers are provided with exceptional customer services in ground services. Manage professional business relationship with the local Airport & government authorities.

**Responsibilities**:

- Manages the daily operation and acts as liaison between airport service providers, government agencies and authorities, and senior management.
- Provides inputs and recommendations to management regarding short and long-term service improvements/changes.
- Primary contact and liaison person for all areas of the OAL airport operations at the station.
- Assists in the response to any emergency or a major operational disruption affecting OAL operations
- Provide inputs and suggestions on processes improvements to enhance service delivery standards.
- Complete all safety reports & immediately launch investigation of incidents
- Responsible to achieve KPI targets, and develop strategies to address weaknesses or failures
- Perform Daily Safety Briefing to Passenger and Ramp Agents
- Complete all safety reports in line with OAL reporting calendar. Immediately launch investigation of incidents to remedy and prevent future recurrence
- Responsible to achieve KPI targets, and develop strategies to address weakness or failures
- First point of contact for operational needs at the station for OAL corporate, other OAL stations and other local AC vendors
- Organize monthly call with OAL and all GH department heads for an operational meeting to discuss trends and/or areas of concern
- Sales Report
- All Ancillary fees collected
- Review on missed opportunities
- Promote services (upgrades and preferred seating) to increase station’s revenue
- Complete all safety audits, as specified by OAL Manager (All documents will be provided at the start of Operations):

- Ensure only OAL trained personnel is assigned to all flights operated, Update all Bulletins and ensure training compliance for the station.
- Ensure compliance with all OAL specific SOPs and respond to any discrepancies per OAL
- Responsible for compliance with OAL Emergency Response Readiness
- Addressing customer issues and complaints in order to ensuring best customer satisfaction and provide the best customer service
- Always with Care and Class
- Safety First and Always
- Fly every mile in our customers shoes
- Prevent and fix all complaints/issues on the spot (including rebooking of misconnections and customer complaints)
- Proactively prevent issues before they arise
- Works with Star Alliance partners to ensure all customer service needs are met
- Monitoring and reporting any issues with the Flight Crew
- Providing any information requested by the OAL GM
- Perform other department duties related to his/her position as directed by the Head of the Department

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
About You
- High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 5 years of job-related experience. OR with a degree: Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience
- Customer Experience and Ground Handling Operation / Station Operations
- Command of English language (Arabic preferred)
- Managerial skilss - ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.Ability to train and develop subordinate skills

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

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