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Retail Team Leader

1 month ago

Doha, Qatar Vodafone Full time

We look for staff who genuinely want to help customers get the most out of their gadgets. If you’ve got a passion for all things technology and have a knack for explaining things in just the right way, we’d love you to be a part of our retail team. Retail is all about connecting with customers by asking smart questions. Whereas some customers have a clear idea of what they want, others need much more guidance. It’s your job to listen intently and consider the customer thought process. Join Vodafone and we’ll support and encourage you every single step of the way. If you’ve got sales experience that’s brilliant, but if not, don’t rule yourself out. Because what truly matters is your attitude and drive to meet and exceed both personal and store targets. If you’ve got the motivation and personality, we can train you in everything else. Bring all of that to the table, and you can look forward to one of the best hourly rates on the high street along with stacks of other great benefits and discounts. First, there’s the basic rate that’s very hard to beat anywhere on the high street. Then, there’s the structured career development plan, which allows you to develop fast throughout our Retail stores. Rest assured, you're an asset we really want to develop. Finally, there’s the chance to work for one of the world’s top ten brands - a company famed for its groundbreaking approach and spirit of innovation. Retail is all about connecting with customers and helping to find the right technology for them. If you thrive on giving people a fantastic experience as well as selling cutting-edge products and services, a career with Vodafone retail is your chance to shine.

Job Purpose: Team Leader’s core responsibility is to provide advice and assistance to junior staff to maximize the likelihood of a sale and customer experience excellence. He/she will be responsible for a variety of duties that pertain to creating an attractive environment for customers during the shift.

The goal is to facilitate customers in every possible way in order to drive sustainable growth

**Key Responsibilities**:

- Be the link between sales team and SM & ASM and own the shift leader role responsibilities
- Manage the Sales Floor, both shift / designed team and be the 1st level of escalation for the sales team.
- Quickly responding to customer inquiries and needs and be able to compare value of our plans and services versus competitor; make sure that customer issues are followed up in a timely manner until resolved.
- Acts as a Role Model: Demonstrating desired behaviors for staff including driving sales, handling difficult situations, cash and inventory management.
- Effective management of churn and retention of customers
- Support the store manager & assistant store manager in managing the day to day operations, quality of sales and compliance errors.
- Support the store manager & assistant store manager in the training and development plans of the sales team
- Support store manager & assistant store manager in managing the store look & feel requirements to maintain the highest level of customer TNPS.