Clerk-reservations

1 week ago

Doha, Qatar Marriott International, Inc Full time

**職務編號** 23201293
**工作類別** Reservations
**地點** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar 在地圖中查看
**工作編制** Full-Time
**身處外地？** N
**願意海外赴任？** N
**職位類型 管理** Non-Management
**職位概述**

處理透過電話、傳真或郵件收到的所有預訂請求、更改和取消。識別客人的預訂需求並確定適當的房型。核實房型的空房情況和房費。向來訪者解釋擔保、優惠價格和取消政策。回應並記錄特別要求。回答關於酒店設施/服務和客房住宿的問題。

遵循銷售技巧並實現收入最大化。在預訂系統中輸入和查看資料。透過在預訂系統中輸入正確的代碼和費率，指定特價客房預訂類型（例如，免費客房、員工折扣、旅行社檢查費率和大批量預訂）。

在解決客人的問題時，遵循適當的升級程序。

遵守公司的所有政策和程序；確保制服和個人儀表整潔而專業；維護專有資訊的機密性；保護公司資產；保護客人和同事的隱私與安全。根據公司的標準，歡迎和答謝所有客人；預期並滿足客人的服務需求；為殘障人士提供協助；感謝客人的真誠讚賞。使用清晰、專業的語言與他人交談；以適當的禮儀接聽電話。與他人建立和保持積極的工作關係；支援團隊達成共同目標；傾聽並適當回應其他員工的問題。遵守品質保證預期和標準。在沒有他人協助的情況下，移動、舉起、攜帶、推動、拉動和放置重量不超過 10 磅的物體。履行主管要求的其他合理的工作職責。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體，例如殘障和退伍軍人身分，或是任何其他適行法律所涵蓋的任何其他群體。_

瑞吉酒店及度假酒店是永恆魅力與開拓精神兼具的行業典範，50 多家豪華飯店和度假飯店遍布全球各地繁華都市，締造精妙優雅的住宿體驗。自 20 世紀初約翰-雅各-艾斯特四世在紐約率先開設瑞吉酒店以來，瑞吉便是雅緻體驗與定制服務的象徵，親切的非凡待客師團隊和瑞吉的標誌性管家服務，力求為賓客呈獻經典格調與現代氣息融合的超凡體驗。我們誠邀您加入瑞吉酒店開拓一番事業。加入瑞吉酒店，便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程，發揮個人價值，**追求**人生目標，**加入**卓越國際團隊，**展現**真我風采。

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