Head of Operations

6 days ago

Doha, Qatar Qatar Museums Full time

Key Accountabilities:

- Proposes, implement, and periodically reports on General Collection Development Plan, KPIs, and other strategic documents for its Section.
- Works closely with heads of other Sections.
- Drafts and proposes relevant policies and procedures.
- Works with direct reports to identify and establish medium to short term strategic priorities and targets, in line with GC's policies and guidelines and ensures their successful execution.
- Think creatively and ethically to maximize and manage financial and human resources to make the best use of physical and intellectual assets.
- Develop, implement and manage budgets, including adjustments based on expenditures and variances as they occur.
- Supervise and coordinate facilities, planning, maintenance, improvement, and expansions; as well as the security process appropriate to the Collection and other assets that must be preserved.
- Plans execute and reports on the daily operation of the general collection store by ordering/purchasing all office supplies and equipment; by coordinating telephone, copier, and computer support by submitting work orders for necessary maintenance and keeping records of all maintenance; by arranging for both regular and special custodial support.
- Supervise and coordinate periodic financial, operating, and audit reports as well as the management of all financial functions.
- Creates, monitors, and supervises carrier development plans, internship opportunities, training, and mentorships for direct reports.
- Coordinates, implements, reports, and in collaboration with Conservation and Collections Management section prepares emergency, evacuation, disaster, and related plans concerning the safety of the Collection.
- Approves all works and activities to be carried in the Operations Section.
- Supervises, and mentors' staff, directing the activities of the teams under her/his supervision to fulfill the Section's strategic objectives.
- Collaborate with the marketing department to highlight special events, exhibits, and individual programs.
- Supervise and coordinate facilities, planning, maintenance, improvement, and expansions; as well as the security process appropriate to the Collection and other assets that must be preserved.
- Ensure that store and exhibition areas are safe for visitors, staff, and volunteers, undertaking daily, weekly and monthly health and safety activities.
- Coordinate with relevant departments and organize maintenance checks of fire, intruder, electrical and plumbing systems, as well as any other Museum maintenance required, to ensure Museum is safe and well-maintained.
- Respond to health and safety issues as they arise.
- Ensure adequate maintenance of IT and related systems.
- Ensure adequate maintenance of security systems.
- Ensure adequate maintenance of the information and filing systems.
- Develops and improves procedures and policies for its Section.
- Provides regular report to Director.
- Seek ways to improve processes and quality of work in its Section.
- Strives to provide uninterrupted support to other sections, departments, and entities.
- Works directly with other heads in QM to speed up processes and increase efficiency.
- Manages relations with 3rd parties, suppliers, and outsourced service providers to maximize the potential for QM.
- Attends conferences, meetings, and seminars to remain abreast of industry trends and the latest development.
- Motivates staff and empowers direct reports by providing the necessary tools and support required to meet Department goals.
- Establishes clear direction, prioritizes tasks, assigns and delegates responsibility; monitors individual performance, provides regular feedback, and takes prompt action.
- Builds opportunities for staff to suggest, participate in and contribute to improvement, innovation, and knowledge-sharing initiatives.
- Provides guidance and ensures staff comply with QM's policies, processes, practices, and systems.
- Implements Qatarisation programs to enable QM to attract local talent and to develop talent over time to take on meaningful roles within QM.
Qualifications/Requirements:

- Bachelor's degree in Business Administration or related field; Master's degree preferred.
- Minimum 8 years working within a collection, preferably museum or gallery, or university or foundation, related explicitly to the above responsibilities.
- Knowledge of contemporary practices would be strongly beneficial.
- Thorough knowledge of museum operations, budgeting, and procurement.
- Basic knowledge of collection care and management.
- Basic knowledge of CMS.
- Demonstrates ability to coordinate and work with teams on complex projects.
- Ability to work effectively under pressure and in a self-motivated and dynamic way to meet deadlines, enjoying the freedom to work on one's own simultaneously as follow direction.
- Strong organizational skills are essential, with the ability to prioritize and organize complex and multiple activities.
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