IT Coordinator

**IT Coordinator**

The IT Coordinator will maintain information technology systems and networks. The IT coordinator will perform both technical and administrative tasks to ensure functionality and efficiency of all technology systems, network and telecom systems.

You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update team your various projects.

**What is in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

**What you will be doing**

Organize and implement administrative systems & procedures, and perform necessary support duties

Serve as a principal source of information for the team

Prepare and maintain your department’s records

Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners. Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.

Ensures compliance of the Hotel with Accor IT Security Policy. Is responsible for the backup of all relevant user generated data, be it part of the general system or personal systems. They assure that the relevant backup policies are always duly respected and the system reaches the highest level of security.

Provide In-house guest IT related matter troubleshooting and practice a proactive support at 100% availability

Property management systems (PMS) and (POS) replacement or upgrade and alignment - Networks - Data, Voice, IPTV and Wi-Fi support & administration

IT inventory management and administration. Fully in charge of managing & timely reporting of all IT assets in the property

Smooth running of all computer systems.

Regular data safe /backup.

Compliance with IT Policies and Guidelines

Institute protocols for the use of IT across departments and projects

Provide advice on the most suitable IT choices

Provide technical support or training for systems and networks

Act as link between end users and higher-level support

Install and configure software and hardware (printers, network cards etc.)

Perform troubleshooting, repairs and data restoration

Performance maintenance activities (e.g. backups)

Maintain licenses and upgrade schedules

Ensure that IT actively contributes to cost saving and revenue generating strategies

Provide support to Guests and Colleagues in the event of hard and software problems, and /or Hotel equipment failure.

**Your experience and skills include**:

- Sound Computer knowledge in property management systems, softwares, POS and other IT systems
- Excellent interpersonal and communication skills
- Ability to prioritize work in an environment with multiple interests
- Ability to handle complex and confidential information with discretion
- Customer/people oriented
- Pro active and requires minimum supervison

**Qualification : Diploma in IT**

**Experience** : Minimum of 3 years of relevent experience in hotels

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS