Vip Palace Manager

3 months ago

Doha, Qatar RGHH Full time

The Palace Manager is responsible for the overall management, supervision, and administration of the day-to-day operations of a palace or private residence. This role requires a highly organized, detail-oriented professional with exceptional leadership skills, capable of maintaining the highest standards of service, discretion, and confidentiality. The Palace Manager will ensure that the property runs smoothly, efficiently, and that the staff delivers a high level of service to meet the needs and expectations of the principal and guests.

**Key Responsibilities**:

- **Staff Management**: Oversee and manage a team of household staff, including butlers, housekeepers, chefs, gardeners, security, and chauffeurs. Ensure high standards of service and conduct regular performance reviews.
- **Operations & Maintenance**: Ensure the proper functioning and maintenance of the property and all facilities, including scheduling routine maintenance, repairs, and ensuring cleanliness and orderliness.
- **Event Coordination**: Plan and manage events, formal dinners, and other gatherings. Coordinate with external vendors, caterers, and suppliers to ensure smooth event execution.
- **Budget Management**: Manage the household budget, including expenses for utilities, supplies, staff salaries, and services. Ensure cost-effective solutions without compromising service quality.
- **Inventory Management**: Oversee the purchase, inventory, and storage of household supplies, food, and beverages. Ensure stock levels are maintained at appropriate levels.
- **Security Management**: Work closely with the security team to ensure the safety and security of the property, the principal, and guests. Implement and oversee security protocols.
- **Guest Services**: Ensure the highest level of hospitality for the principal and guests, including personalized services, travel arrangements, and special requests.
- **Property Presentation**: Maintain the aesthetic appeal of the palace, ensuring that all areas are clean, organized, and visually appealing.
- **Health & Safety**: Ensure compliance with all health and safety regulations. Conduct regular checks and audits to ensure that standards are being met.
- **Confidentiality**: Maintain strict confidentiality regarding the principal’s personal, family, and business affairs.

**Key Skills & Qualifications**:

- Proven experience as a Palace Manager, Estate Manager, or similar role in a luxury residence or high-end hospitality environment.
- Strong leadership and interpersonal skills with the ability to manage, train, and motivate staff.
- Excellent organizational and multitasking abilities, with a keen eye for detail.
- Financial acumen with experience in managing budgets and household accounts.
- Discretion and a strong sense of privacy and confidentiality.
- Exceptional communication skills, both written and verbal.
- Proficient in Microsoft Office and other relevant software.

**Preferred Qualifications**:

- Degree in Hospitality Management, Business Administration, or a related field.
- Knowledge of household management software and tools.
- Experience working in royal, VIP, or high-net-worth households.
- Fluency in multiple languages.

**Working Conditions**:

- Flexibility to work long hours, weekends, and holidays, as required.
- Some travel may be required.

**Job Types**: Full-time, Permanent

Pay: QAR5,000.00 - QAR7,000.00 per month

Application Question(s):

- Can you describe your experience managing a luxury residence or similar high-end property? What were your main responsibilities?

Have you previously managed a team of household staff? If so, what were the roles and sizes of the teams you supervised?

How do you typically ensure the seamless day-to-day operations of a residence? What methods do you use to anticipate and prevent issues with household maintenance?
Can you share an example of a time when you had to handle a major maintenance or operational issue? How did you address it?

Describe an event you managed in your previous role. What was involved, and how did you ensure its success?
How do you approach guest services to ensure a high level of hospitality? Can you provide an example of how you personalized a guest’s experience?

How do you work with security teams to ensure the safety of a residence and its residents?

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