Mailroom Clerk

**Olgoonik is an Equal Opportunity Employer - EEO AA M/F/Vet/Disability**:
Olgoonik is a strong family of professional contracting companies established to create benefits for our Alaska Native shareholders and fueled by the belief that to do so our operations must remain of the highest quality, our employees qualified and principled, and our commitment to safety and every client’s mission unconditional.

From our roots in Alaska’s Arctic to our operations in South America, Europe, Asia, Africa and the Middle East, our experienced and dependable workforce consistently delivers results through a sharp combination of innovation and practicality.

**Mailroom Clerk**:
**Overview**:
This position is located in the Coordinator of Afghan Relocation Efforts (CARE) Office, in the U.S. Department of State (DOS) in Doha, Qatar at Camp As Sayliyah (CAS). The Mailroom Clerk receives, dispatches, sorts, and distributes mail from multiple sources at CAS. These include but are not limited to local and international mail, Diplomatic Post Office (DPO) mail, diplomatic pouch material, and commercial courier services. The incumbent spends a large percentage of the time serving customers at the Mailroom service window.
- _This position is contingent upon award of contract._

**Primary Responsibilities**:
Mail Administration and Customer Service
- Ensuring the efficient flow of mail to customers, and high levels of customer service
- Provides incoming and outgoing postal service to customers by sorting and disseminating incoming mail into appropriate mail receptacles.
- Prepares outgoing mail for dispatch. Utilizes local and international courier services as appropriate.
- Provides friendly customer service to all mail room customers at the window, including accepting articles for mailing, and assisting customers with Kiosk and "Click-N-Ship" usage.
- Issues keys or combinations for individual mailboxes for incoming personnel, and processes mail forwarding requests for departing personnel.
- Answers telephone calls and responds to written communication related to mailroom services. Maintains documents in accordance with records management and retention requirements.
- Maintaining the integrity and safety of the mail that arrives at post.
- Checks outgoing mail for proper addressing, enclosures, postage, etc., and separates out for placement in outgoing unclassified pouches or local postal service for mailing, using franking machine if postage is required.
- Assists in maintaining all relevant logs for correspondence, packages, contents of unclassified pouches and local mail. Records arrival and delivery of all official mail via ILMS MMS and ILMS DPM module.
- Keeping proper ledgers of mail receipt and delivery to ensure all items are accounted for and properly billed.
- Performs standard procedures to process unclassified diplomatic pouch, dispatch and receive diplomatic pouches to/from the Department of State and any and other foreign postal agencies.
- Processes pouch, local mail in MMS, and DPO mail using the computer based ILMS and other software-based tracking systems.

**Education and/or Experience**:

- Successful completion of high school or local equivalent.
- One year of experience in customer care, office assistance, or clerical work.

**Knowledge, Skills, and Abilities**:

- Working knowledge of government preferred.
- Interpersonal skills sufficient to positively influence staff and client are required.
- Must demonstrate a good attitude and ability to work as a member of a team.
- Position requires self-motivation and the ability to work effectively under a minimum of supervision.

**Certificates, Licenses, Registrations**:
None

**Security Clearance**:
Must have a Moderate Risk Public Trust (MRPT).

**Additional Details**:

- Subsidiary: Olgoonik Solutions, LLC
- FLSA: Non-Exempt
- Requisition Nbr: 2013710

**Olgoonik is an Equal Opportunity Employer - EEO AA M/F/Vet/Disability**:
Olgoonik is an equal opportunity employer in all aspects of employment to all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, age, disability, genetic information, or veteran status. As an Alaska Native Corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.