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My client is looking for a Senior General Manager to manage a very successful PRO company and we are looking for someone who has experience in this sector.

JOB PURPOSE:
The General Manager will create results by effective leadership and team management, set positive and productive company culture and manage the company in line with the company’s vision, mission, core values and quality policy.
The General Manager is responsible to build market position by locating, developing, defining, negotiating, and making business relationships. Responsible for providing effective support to new and existing clients. Ensure all clients receive effective professional communication on their business implementation, within the LLC and local agent service offering. Maintain a smooth efficient service that meets the client's expectations and needs.

KEY RESPONSIBILITIES:
General Management
 Oversee the day-to-day running of the company ensuring high levels of organisational effectiveness
 Implement company goals and objectives ensuring staff meet their targets
 Manage, train and guide staff ensuring continuous development
 Identify problems and resolve conflicts within the team(s)
 Prepare and submit monthly non-financial reports
 Enforce adherence to company policies and procedures
 Oversee general office management inclusive of IT equipment, office supplies and maintenance
 Meet the monthly, quarterly and annual financial and business performance targets, as agreed with senior management.

Business Development
 Managing Qatar leads and building up a network of contacts in Doha
 Administration of client enquiries and assistance with advising on the best corporate structure
 Identify market trends and growth opportunities by researching industry and related events, publications, and announcements
 Preparing proposals and following up on leads
 Working with Agile (CRM) to ensure all information is maintained. Including potential client leads and a database of referrers
 Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities
 Build relationships with lawyers, auditors and other potential referrers
 Qualify prospective clients
 Discovery - initial research for new prospects and the best activities, set up and formation needs
 Attend networking events and business meetings
 Provide all information for the executive summary on a monthly basis
 Cultivate relationships with government and semi-government authorities and other government-corporate service providers
Operations
 Oversee the formations through to Computer Card issuance
 Conduct new client welcome meetings
 Oversee the workflow of the Government Liaison Officers to ensure they are working smartly and efficiently and offer support when required
 Managing the client’s requests, liaising directly with the clients, and keeping them updated on the company status as well as the individual employee’s visa status.
 Manage and ensure all client queries and complaints are addressed.
 Working with company CRM and ensuring all information is maintained correctly.
 Ensuring the WIP sheet is maintained in relation to all processes being undertaken.
 Lead and conduct weekly WIP and Operations meetings.
 Prepare comprehensive information for the clients following research tasks by the PRO(s)
General
 Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations
 Enhance organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
 Complete ad hoc special projects as and when required
 Solve problems, make decisions, and propose solutions to improve processes and procedures
 Protect organisation's values by keeping information confidential
 Use social media to promote self and company, drafting articles to be written up as blog/articles
 Promote the Venture Partner/ PRO Partner Group brand image and values through own appearance and behaviour so that it reflects the high standards of the Group

QUALIFICATIONS AND EXPERIENCE REQUIRED:
 IT competency (Microsoft office)
 Proficient in English language, written and verbal

COMPETENCIES:
 Networking
 Research skills
 Product knowledge
 Commercial acumen
 Customer Service
 Negotiation skills
 Closing skills
 Operations
 Technical knowledge
 Attention to detail
 Planning and organisation
 High-level communication
 High-level leadership
 Teamwork
 Management and delegation
 Training
 Presentation skills
 Self-motivation
 Proactive
 Problem-solving

Salary AED 40,000 - 55,000