Service Technician

11 hours ago

Doha, Qatar ABB Full time

**Service Technician**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
You will be working as a Service Technician and will be the part of Process Automation Business Area for Measurement & Analytics Division located in Doha, Qatar. In this role you will be responsible to work as a Service Engineer for BD Measurement & Analytics, achieve & exceed set service goals. Have thorough knowledge of Gas Analyzers, Gas Chromatograph, Continuous Water Analyzer, CEMS, Shelters, Cabinets and DAS system. Ensure complete customer satisfaction resulting in service business growth. Undertake full responsibility of Service requirements at client sites for Commissioning, AMC, emergency maintenance, telephonic support and arrange for expert service team as and when required. Familiarize with full-service portfolio. Maintain cordial relationship with customers and be an enabler to generate sales enquiries. Be ready to travel within the region and globally if required for service needs. Undertake training assignments for customer and channel partners as needed.

**This position reports to**:
Local Division Manager PAMA- QA

**Your responsibilities**:

- Perform the after sales site execution function at local level, with full accountability of running the day-to
- day operation and to overachieve customer expectations through lean, faultless operational execution (Care, Customer, Cost, Cash), in an extended value chain and at the lowest total cost.
- Accountable to deliver Local Division /Site-level RELEX KPIs in line with ABB expectations, to ensure compliance with global and local standard, rules, policies, and procedures related to after sales site execution in alignment with the respective Group, BA, Divisional and Regional policies, responsible to introduce Local Division /Site-wide standard and guidelines, standardized processes, and KPIs and accountable for site risk management, validate and improve reliability and effectiveness of after sales site execution.
- Represent ABB as service engineer for Analytical products. GC- Gas Chromatograph, CGA - Continuous Gas Analyzers CWA - Continuous Water Analyzer CEMS- Continuous Emission Monitoring system & DAS - Data Acquisition System. Knowledge of Instrumentation products will be added advantage and plan & ensure all service needs of customer in the country are met in timely manner.
- Ensure customer satisfaction through timely support and lead all activities related to service portfolio like commissioning, emergency and shutdown services, AMC, Training, documentation, etc. Engage and lead customer FAT, Pre-FAT, SAT and other site activities and co-ordinate with factory and subcontractors as required for any support. Support sales team by suggesting various service offerings we can do.
- Support in offer preparation as required and support regional and global LSUs as required for service requirements, provide training to customers and channel partners on need basis. Constantly look out for service opportunities and inform sales and ability to communicate and work with multinational teams based globally.
- Thorough knowledge of service requirements for Gas Analyzers and Chromatograph and handle customer site independently for service requirements like Commissioning, AMC, shutdown and emergency maintenance, telephonic support and training.
- Engage with factory / SIU from engineering stage and be present for Pre-FAT, FAT, SAT, and other activities. Service knowledge of third part analyzers for basic troubleshooting and undertake training for customers and partners as required.

**Your background**:

- Degree / Diploma in Instrumentation Engineering.
- 5+ years of experience in analytical products service, product portfolio.
- Good verbal and written English communication skills. Ability to work with multinational and multi-cultural team based globally.

**Benefits**:

- Retirement plan
- Medical insurance

**More about us**:

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