Engineering, Health

2 days ago

Doha, Qatar Hilton Full time

The Engineering, Health & Safety Manager is an expert in all aspects of health & safety, security, and property maintenance at our hotel. This person keeps our building in tip-top condition, and ensures that the hotel, team members, and guests within it are always safe and secure. All of this must be achieved in compliance with Hilton policy and local legislation, and with a positive enthusiasm to get involved in all aspects of successfully running our hotel.

**Duties & Key Responsibilities**

**Lead by Example**
- Responsible for the implementation of Hilton's Cleanstay initiative, all hotel maintenance, non-food health & safety, IT, and security on property.
- Manage the risk & compliance budget and expenses.
- Manage relationships with contractors and service providers
- Advise and assist other teams with all aspects related to risk & compliance at the hotel.
- Select, train, supervise and evaluate risk & compliance team members.
- Be a great leader for all maintenance, IT and security team members employed by the hotel.
- Establish a culture of risk & compliance at the hotel - plan, offer and conduct training with all team members on relevant risk & compliance procedures that must be adhered to within their roles.
- Always keep the safety of our guests and team members at the forefront in everything you do, making sure you are visible in the hotel to reassure where required.
- Maintain fantastic cross-departmental collaboration, establishing particularly effective working relationships with the kitchen, housekeeping and guest operations teams.
- Be a role model for all team members, outsourced staff and shared service resources, and deliver passionate, friendly service in line with our brand values and behaviours.
- Pro-actively support colleagues in operations departments during peak service hours (e.g. giving a helping hand in the restaurant at breakfast, clearing tables etc.).
- Ensure that all risk & compliance TMs understand the purpose of their role, including the requirement to support in other areas of the business each day e.g. breakfast setup, cleaning.

**Maintenance**
- Arrange for routine maintenance in hotel rooms, lobby, back of house facilities (heart of house, kitchen etc.), car park, and outdoor areas.
- Find ways to reduce hotel operating costs and conserve energy and water, managing LightStay and monitoring key engineering performance indicators.
- Ensure timely response by maintenance team to complete repairs and action guest complaints or feedback in relation to engineering issues.
- Take corrective action as required to improve equipment inventory, quality audit scores, productivity and guest satisfaction.

**Non-Food Health & Safety**
- Implement Hilton's CleanStay programme to ensure that housekeeping delivers impeccable cleanliness and hygiene in all areas of the hotel.
- Regularly inspect equipment and areas of the hotel to observe possible unsafe conditions, and make sure any identified risks are resolved.
- Ensure the execution of all non-food health & safety plans at the hotel according to local law and Hilton standards.
- Investigate accidents or incidents to discover causes and handle team member / guest compensation claims.
- Regularly asses offices and workspaces to ensure the equipment (desks, chairs etc.) and areas are conducive to a good working environment, and suitable for the individual needs of team members. Where necessary, provide training to team members on how to ensure their own safety at work e.g. heavy lifting, desk and screen setup.

**Security**
- Take responsibility of all security issues including Fire, Life & Safety, responding to and attending as necessary any incident involving security or safety of premises, guests or colleagues and initiate appropriate actions.
- Develop and implement emergency programmes in the hotel and act fast to resolve issues that occur inside and outside of the building.
- Manage security operations connected with evacuation of the building and similar events.
- Secure premises and enforce efficient property surveillance and patrolling.

In addition, the Engineering, Health & Safety Manager should execute any other duties assigned to them by the General Manager as and when required.

**What are we looking for?**

An Engineering & Satefy Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Advanced knowledge of building management/engineering
- A degree in Engineering or similar
- Exposure to budgeting and basic accounting
- Positive attitude
- Good communication skills
- Committed to delivering a high level of customer service
- Strong leadership skills and previous experience of managing a team
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
- Ability to work on their own
- Pr

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