Service Control Analyst for QAtar

2 weeks ago


Doha, Qatar Cartafella Analytics Full time

We are looking for the position of Service Control Analyst for Qatar locations.

As the Service Control Analyst, you will be primarily responsible for the overall administration of the Service Control-related processes:

- Change and Release Management
- Service Asset and Configuration Management
- Problem Management
- Service Measurement and Reporting

Service Asset and Configuration Management Area:

- Participate in Change Advisory meetings, representing Configuration Management
- Support yearly quality audits if necessary
- Execute improvement/corrective actions
- Address issues regarding the process gaps
- Support and suggest service improvement initiatives where necessary
- Provide KPI’s reports as per appropriate and agreed

Change and Release Management Area:

- Provide support for the Change Manager
- Update change records when approved/rejected/add info/etc.
- Complete tasks/decisions for Change & Release Management
- Contact 3rd parties regarding updates and closures
- Respond to internal and third party queries
- Provide any necessary reports
- Assess change requests for valid information

Problem Management Area:

- Identifying trends and potential Problem sources in the IT Infrastructure
- Assigning problem tasks to investigating teams and follow up on them
- Setting appropriate Problem Status
- Monitoring progress on the Resolution of Known Errors
- Reporting on the agreed KPIs

Service Management and Reporting Area:

- Consolidation of data from multiple sources
- Production of trends and feedback on the trends such as whether the trends are positive or negative, what their impact is likely to be, and if they are predictable for the future
- Production of reports on service or system performance based on the negotiated OLAs and SLAs and improvement initiatives
- Interpretation of data, analysis of results using statistical techniques and provision of ongoing reports

**Salary**: QAR15,000.00 - QAR17,000.00 per month

**Experience**:

- Service Control Analyst: 1 year (preferred)
- Service Asset and Configuration Management: 3 years (preferred)
- Change and Release Management Area: 3 years (preferred)
- Problem Management Area: 3 years (preferred)
- Service Management and Reporting Area: 3 years (preferred)
- IT governance: 3 years (preferred)
- Information Security: 2 years (preferred)



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